Junior IT Service Desk Analyst

at  Churchill Contract Services

ARE YOU LOOKING TO START YOUR CAREER IN IT?

Our friendly, highly experienced IT team are looking for an Apprentice Junior IT Service Desk Analyst, who is technical minded and aspires to develop a career within the IT sector.
As an Apprentice Junior IT Services Desk Analyst, you will be providing first line support for internal IT issue and queries, and troubleshooting issues with laptops, desktops and mobile devices.

No experience necessary as during this apprenticeship, you will learn a vast range of knowledge, skills and behaviours covering topics including:

• An Introduction & Core IT Essentials
• Networking Components & Problem Solving
• Cloud & IT Security Principles
• Operating Systems & Wireless Networks
• Basics of Coding & Scripting (HTML & Linux)

Understanding and championing these key principles will support you to you reach the goal of becoming an IT Helpdesk Analyst at the end of the apprenticeship.

• First line support for internal IT issue and queries, taking enquires by phone and email. Troubleshooting issues with laptops, desktops and mobile devices
• Supporting remote offices with network and IT equipment on site
• Maintaining, updating and creating administration documentation
• Using a helpdesk software to log calls with descriptions of issues, progress and solutions.
• Management of incoming emails and calls to the IT team.
• Administration and support with IT assets and equipment including iPads and mobile phones.
• Support on IT projects when require