Junior IT Support Engineer

at  Qualifyze GmbH

ABOUT QUALIFYZE

Founded in 2019, Qualifyze is a leading company in supply chain compliance management in the Life Sciences industry, trusted by over 1,200 pharmaceutical and healthcare companies globally. Our digital suite of solutions connects manufacturers, suppliers, and a global network of more than 250 auditors and quality experts. With a track record of over 3,000 audits across 85+ countries and the largest and most accurate supplier network and data analytics tools, Qualifyze stands as the all-in-one partner for quality compliance and supply chain risk mitigation in the Life Sciences sector.

WHAT WE ARE LOOKING FOR

The Qualifyze IT team is expanding as we continue to support our growing business and provide seamless IT operations across the company.
We are currently looking for an IT Support Specialist to join our team and ensure that all company tools and systems run smoothly. This role is crucial in providing technical support, managing assets, and maintaining a high standard of IT services to help our employees work efficiently and securely.

• Implement and maintain the asset database and hardware inventory for the office.
• Manage stock of IT equipment and ensure effective Lifecycle Management.
• Conduct IT Induction sessions for newcomers.
• Provide onboarding support for new employees, including setting up accounts, laptops, and other necessary IT resources.
• End-User IT support for workstations, including Windows/Unix/Mac desktops and laptops, printers, and smartphones.
• Perform installation, routine maintenance, and management of end-user computing devices (desktops, laptops, smartphones, tablets); this includes imaging and keeping devices updated using management tools.
• Assist employees in resolving IT issues, including setting up security, managing roles and rights on cloud services, and troubleshooting various software tools (mainly browser-based).
• Manage and resolve internal user requests related to the platform, using the Jira ticketing system.
• Support identity and device management using an MDM (Mobile Device Management) and IM (Identity Management) tool.
• Troubleshoot and resolve hardware issues.
• Maintain knowledge of basic networking concepts, such as TCP/IP, switches, routers, and Wi-Fi configurations.
• Fluency in English (written & spoken).
• One or more years of experience supporting operating systems such as Windows, Macintosh, or Linux.
• Experience managing Microsoft 365, Microsoft Azure and Google Suite.
• Experience using an Identity and Device Management Administration tool (e.g., MDM solutions).
• Experience with security in companies and rights/roles structures.
• Proficiency in supporting office productivity applications such as Outlook, Word, and Excel.
• Experience using a ticketing system, preferably Jira.
• Experience with hardware troubleshooting.
• Understanding of basic networking concepts (e.g., TCP/IP, switches, routers, and Wi-Fi).
• Ability to adapt quickly to new tools and technologies.