Junior IT Support Specialist

at  Cloud Collective

INTRODUCTION

Cloud Collective, a fast-growing managed IT services company in Vancouver, is expanding its team! We’re looking for a long-term team member to grow with us.
Visit: www.cloudcollective.com

ABOUT US

We deliver trusted cloud and server solutions for small to medium-sized businesses across industries like legal, manufacturing, and non-profits. Our tight-knit team is committed to high standards in site reliability and customer relationships.

Experience:

• Customer service: 1 year (preferred

ROLE OVERVIEW

As an IT Support Specialist, you’ll provide end-user and systems support while delivering exceptional customer service. Your success is measured by client satisfaction, system reliability, and your technical growth.

KEY RESPONSIBILITIES

• Resolve client technical issues and act as a trusted advisor.
• Create clear and useful documentation for internal and client use.
• Design scalable, automated systems to reduce help desk requests.
  If this sounds like you, send your cover letter and resume in PDF format.
  Job Types: Full-time, Permanent
  Pay: From $45,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• Paid time off

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• drivers license (required)

Work Location: In perso