Junior IT Support Specialist

at  Green Light Cost Management

Duties and Responsibilities:

• Responsible for providing support to users during day-to-day operations in support of Green Light’s commitment to clients, as well as aid with monitoring and problem investigation
• Work with the engineering team to provide help desk and junior system administration support.
• Shadow more senior members of the engineering team, to learn and develop engineering skills as a path towards becoming a more advanced security-focused System Administrator.
• Other duties as assigned

Knowledge, Skills and Abilities:

• Security+ required
• Working knowledge of Linux (distribution agnostic)
• Basic knowledge of Linux commands
• Working knowledge of Microsoft Windows 10, Windows Server, Active Directory
• Working knowledge of Microsoft Office 365
• Basic understanding of networking concepts
• Strong analytical and problem solving skills
• Strong work ethic, attention to detail, and organizational skills
• Excellent communications skills
• Excellent interpersonal and customer service skills
• Ability and willingness to work with the team even if it includes performing routine tasks
• Ability and willingness to learn new things to work towards becoming more advanced in your role
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time related constraints
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Ability to train end users on frequently asked technical issues
• Ability to provide technical assistance and support over the phone or chat with a professional demeanor
• Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it

Preferred But Not Required

• Scripting using Python, Perl, PowerShell, Bash or an equivalent language.
• Cloud experience (GCP, AWS, Azure)
• Network+ certification

• Responsible for providing support to users during day-to-day operations in support of Green Light’s commitment to clients, as well as aid with monitoring and problem investigation
• Work with the engineering team to provide help desk and junior system administration support.
• Shadow more senior members of the engineering team, to learn and develop engineering skills as a path towards becoming a more advanced security-focused System Administrator.
• Other duties as assigne