Junior IT Systems Administrator

at  Hodson Bay Hotel Group

Hodson Bay Group are seeking a motivated and technically skilled individual to join our team as a Junior IT Systems Administrator. As a Junior IT Systems Administrator you will play a crucial role in supporting and maintaining our company’s IT infrastructure, including hardware, software, and network systems. This is an excellent opportunity for a dedicated individual who is passionate about IT and eager to gain hands-on experience in a dynamic and collaborative environment.
You will join an experienced team which will provide fantastic support and development opportunities for your career. Hodson Bay Group is an family owned, Irish Hotel Group consisting of Hodson Bay Hotel, Sheraton Athlone Hotel, Galway Bay Hotel and the Hyatt Centric in Dublin. Hodson Bay group was accredited with A Great Place to Work status in 2022 and we are a proud member of the Failte Ireland Employer Excellence Programme.

REQUIREMENTS AND QUALIFICATIONS:

• A minimum of 2 years’ experience in IT.
• You will have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side IT role position.
• Previous experience of giving staff training / handover of software /hardware an advantage.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
• Basic experience with Microsoft Office
• Experience with hardware and software - installing and troubleshooting of both through onsite and remote.
• Knowledge / Experience of windows operating systems, Windows 7,10 and 11.
• Some knowledge/experience in LAN/WAN - patching.
• Familiarity with network protocols and troubleshooting (TCP/IP, DNS, DHCP).
• Configuring Smartphones and tablets for email, data, and 3rd party apps.
• Using IT Software to manage & prioritise work tasks. - 200 users so communication with users throughout process is important.
• Knowledge of Microsoft 365/Teams/SharePoint/OneDrive an advantage.
• Escalation of issues where appropriate to 3rd Party - ISP, Printers.
• Carry out IT related projects as assigned in a diverse environment.
• Proactive support - on-going maintenance and monitoring of systems in accordance with appropriate plans.
• Stay up to date with the latest trends and technologies in the IT industry.
• Excellent communication skills and telephone manor.
• Problem-solving skills and be able to handle the stress involved when complications arise.
• Flexible approach to work and prepared to work outside normal working hours, this is a busy role, which may involve occasional out of hours work to resolve IT issues.
• Ability to work independently with minimal supervision, manage deadlines and effectively handle multiple tasks.
• Own transport, must be flexible to travel to our other Hotels in Dublin, Athlone, and Galway.
• Excellent communication skills in both spoken and written English

Please refer the Job description for details