Junior IT Systems Analyst

at  Cognizant

JOB SUMMARY

We are seeking a Systems Engineer with 2 to 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in Desktop Support - Remote and will be responsible for ensuring seamless IT operations. This role requires a proactive individual who can troubleshoot and resolve technical issues efficiently contributing to the overall success of our IT services.

QUALIFICATIONS

• Possess strong experience in remote desktop support demonstrating the ability to resolve technical issues efficiently.
• Have a solid understanding of networking principles and the ability to troubleshoot connectivity issues.
• Be proficient in Windows and Macintosh OS X with the ability to support and troubleshoot both platforms.
• Experience with Service Now for incident management is highly desirable.
• Familiarity with end-user tools like Nexthink is a plus.
• Knowledge of IT service management processes including incident problem and change management is beneficial.
• Strong analytical and problem-solving skills with the ability to c

• Provide remote desktop support to end-users ensuring timely resolution of technical issues.
• Troubleshoot and resolve hardware and software problems on various platforms including Windows and Macintosh OS X.
• Utilize Service Now for incident management ensuring all tickets are logged tracked and resolved within SLA.
• Collaborate with the networking team to address connectivity issues and optimize network performance.
• Implement and manage end-user tools like Nexthink to monitor and enhance user experience.
• Participate in IT service management processes including incident problem and change management.
• Conduct root cause analysis for recurring issues and implement long-term solutions.
• Assist in the deployment and maintenance of IT infrastructure ensuring minimal downtime.
• Provide technical support for IT-related projects ensuring successful implementation and user adoption.
• Develop and maintain documentation for IT processes procedures and troubleshooting guides.
• Ensure compliance with IT policies and procedures promoting best practices across the organization.
• Offer training and support to end-users enhancing their technical skills and knowledge.
• Monitor system performance and provide regular reports to management highlighting areas for improvement.