Junior Medical Administrator

at  Medserv

REQUIREMENTS AND SKILLS:

• Analytical skills, being able to connect facts learned from different sources to see the bigger picture
• At least basic Excel skills
• Being able to work in a high-pressure environment while ensuring all the tasks are done in a timely manner
• Regular expansion of knowledge re: Irish healthcare system - being able to adjust to constantly changing insurer requirements keeping in mind client & hospital specific rules already in place
• Being able to work in a team environment, understanding the value of internal communication and common effort required to complete all daily tasks, but also being able to work independently on tasks as assigned
• Not required but preferred: basic understanding of the private medical healthcare system in the Irish market OR willingness to learn same in a short time frame

ROLE OVERVIEW:

The core of the role will revolve around the daily processing of invoices and claim forms for all patient claims, to following up on outstanding accounts with clients such as doctors, hospitals, and insurers. Your day can vary, though, from data extraction and analysis to training new team
members, or learning how to use a new system.

DUTIES AND RESPONSIBILITIES:

• Efficient processing of various documents provided by different entities in order to generate invoices/claims in line with the company’s SLA
• Following up on unpaid invoices/claims with hospitals/insurers/patients accordingly to the status of the claim, identifying key trends to help resolve issues as they arise
• Ensuring the quality of claims meets all standards given by insurance companies, clients, and hospitals - following all rules for certain clients/hospitals during the process in order to achieve maximum reimbursement and a high level of client satisfaction
• Answering internal & external phone calls from other Medserv employees, clients, hospital staff, and insurer staff - maintaining a high level of professionalism, and providing precise and accurate information
• Responding to daily queries via email (Ticketing System) from both internal and external personnel within the required time frame, taking on additional email tasks required depending on the daily volume of team emails
• Establishing and maintaining good client and hospital relationships at all levels
• Attending and participating in training as required as well as providing training & mentorship to less experienced team members