Junior Medical Information Associate (JET Program)

at  Commercial Eyes

Our Junior Engagement Training Program (JET Program) is a two (2) year program designed for early career professionals and graduates. This is a great opportunity for an early career professional to join our Medical Information team. You’ll work alongside multicultural and diverse group of peers, in the challenging and fast-paced life science sector.
Commercial Eyes is Australia’s leading pharmaceutical and medical device commercialisation company. With a team of over 100 staff and 22 years of experience, more than 800 pharmaceutical, medical device, diagnostic, and consumer healthcare companies rely on our expertise and insights.
In 2024, Commercial Eyes has become a part of ProductLife Group, and this partnership unlocks numerous synergistic opportunities for both organizations and their clients. ProductLife Group’s global presence and expertise, combined with the regional knowledge and capabilities of Commercial Eyes, will enable us to deliver enhanced services and solutions to its clients.

DESIRED QUALIFICATIONS AND EXPERIENCE

• Have completed studies in pharmacy, nursing or relevant scientific disciplines such as Drug Development or Pharmaceutical Sciences.
• Experience in a medical information, call centre or customer service role (preferable within healthcare or pharmaceutical industry), is highly suitable.
• Proficiency in literature search and technical writing, is preferred.
• Native and professional-level proficiency in Japanese, Korean or Mandarin is highly desirable.
• Strong communication skills, both written and verbal.
• Highly developed organisational and time-management skills.
  The Rewards…

SOME KEY RESPONSIBILITIES INCLUDE:

• Receive, assess, and address medical information enquiries from healthcare professionals, patients, and internal client staff.
• Conduct literature searches using PubMed or Medline to gather relevant information for query resolution.
• Provide timely responses to customer queries with accurate technical and scientific information.
• Ensure proper reporting and follow-up of potential adverse events and product complaints.
• Adhere to relevant regulations and client requirements regarding customer complaints, adverse events and enquiries.
• Translating documents between English and Japanese or Korean or Mandarin, and providing translated responses through phone calls or written communication (where applicable)

If you are shortlisted for this role, this is what you can expect throughout the process:

• Phone screening interview.
• Interview with a member of the People & Learning team and Reporting Manager.
• Role play assessment with the Reporting Manager.
• Reference checks.
• Psychometrics test