Junior Operations Manager (m/f/d)

at  Westwing Group SE

JOIN OUR TEAM

As a Junior Operations Manager, you will be responsible for managing the customer-facing fulfillment process, which includes tracking, analysing, and managing delays in customer orders. You’ll work closely with our Supply Chain Managers, as well as cross-functional teams like Customer Care, Finance, and Operations, to improve processes and drive efficiencies. This position is unlimited and located in Warsaw or Robakowo.

ABOUT US

Westwing is Europe’s #1 in Beautiful Living eCommerce, now present in 12 European countries and has generated EUR 481m GMV (Gross Merchandise Volume) in 2023. As Europe’s premium one-stop destination for Design Lovers we offer a unique brand experience with a carefully curated assortment of our Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Club-Sales, Stores, the B2B Service (Westwing Business) and our Design Service. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.
Our team consists of more than 1700 professionals working together on our shared purpose to “Excite people to create homes that unlock the full beauty of life”. We work together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.
Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

WHAT YOU’LL DO

• monitor open orders daily, track customer orders to spot potential delays and communicate issues promptly
• improve order tracking, collaborate with stakeholders to refine workflows, analyse pending orders, and ensure clear communication
• optimise order flow, identify bottlenecks and implement improvements to boost efficiency
• ensure a customer-first approach, act as the main contact for Customer Care, resolving order-related concerns swiftly
• support special projects, assist in B2B and offline Store operations for seamless order fulfilment
• work cross-functionally, and act as a partner for teams across the Supply Chain, Customer Care, and Operations to enhance efficiency and customer experience

Aside from our awesome team and shared purpose we offer a variety of additional benefits. Come work with us and get:

• an inspiring, international, informal and nonpolitical environment for you to take ownership and grow your career
• a unique culture based on trust, support, and collaboration where we foster open communication with our Company All-Hands, regular Q&A sessions
• flexible working mode
• a competitive compensation package including benefits (private health care, sports card and life insurance)
• a beautiful, centrally located and dog-friendly office, cafeteria with different lunch options, open spaces and a sunny terrace
• 40% discount for Westwing Collection in our shop, 25% discount for all third-party brands, 10% family & friends voucher, Westwing Vouchers for special occasions
• regular company and team event