Junior Quality Resources Analyst

at  Lean Tech

COMPANY OVERVIEW

Lean Tech is dedicated to driving innovation and excellence in the technology sector. Our mission is to empower industries through advanced technology solutions while upholding values of integrity, collaboration, and sustainability. At the core of our culture is a commitment to continuous improvement and a customer-centric approach.
We pride ourselves on pioneering achievements in process optimization and resource management, establishing ourselves as leaders in our field. Our expertise in implementing OKR methodologies and supporting a wide range of process enhancements sets us apart in the industry.
Operating globally, Tech lab is headquartered in a strategic location that facilitates our market reach and capability to deliver top-notch services worldwide. Our team comprises a diverse group of professionals dedicated to advancing quality management and technical support innovation.

POSITION OVERVIEW

As a crucial member of the Tech Lab, the Junior Quality Resources Analyst is tasked with enhancing internal processes to ensure stakeholders achieve optimal results. Working collaboratively, the role primarily involves creating and standardizing documentation, facilitating process mapping, and synthesizing process metrics into actionable reports. The analyst will play a pivotal role in supporting various organizational areas, including the Phalanx program, while adhering to the Objectives and Key Results (OKRs) framework to drive continuous improvement and strategic alignment. This position offers a unique opportunity to engage with dynamic processes, identify bottlenecks, and contribute to the organization’s commitment to quality and efficiency.

REQUIRED SKILLS & EXPERIENCE

• Bachelor’s degree in Industrial Engineering or a related field
• Strong communication skills and ability to work collaboratively in a team
• Proficiency in process mapping and documentation (e.g., using Visio or Lucidchart)
• Experience with OKR methodology and process support
• Intermediate to advanced English proficiency (B2 level)
• Ability to identify and propose process improvements
• Experience with data analysis and reporting, particularly using Excel
• Familiarity with version control for process documentation
• Problem-solving skills and attention to detail
• Experience with specific quality resource management software is a plus
• Knowledge of tools like Jira or ClickUp for issue management

SOFT SKILLS

• Clear Communication: Express ideas concisely and clearly, essential for documenting processes and collaborating with cross-functional teams.
• Collaboration: Work effectively within teams, contributing to process improvements while respecting diverse opinions.
• Analytical Thinking: Critically evaluate data and metrics, essential for creating comprehensive reports and identifying improvement opportunities.
• Problem Solving: Apply creative thinking to identify and resolve process-related issues, ensuring continuous improvement.
• Attention to Detail: Ensure accuracy and precision in documentation and data analysis, contributing to high-quality process outcomes.
• Time Management: Efficiently manage tasks and projects to meet deadlines, vital for process mapping and report generation.
• Adaptability: Adjust to changing requirements and environments while maintaining process quality and efficiency.
• Empathy: Understand stakeholders’ perspectives, facilitating effective collaboration and a supportive team environment.

• Create and maintain visual process maps to document and analyze workflows, ensuring stakeholders comprehend the process structure and identify improvement areas.
• Develop and update Standard Operating Procedures (SOPs) for consistency and error reduction, serving as a reference for process execution.
• Collaborate with teams to gather and document process requirements and specifications through interviews, surveys, or workshops, facilitating accurate documentation.
• Maintain version control for all process documentation to ensure accuracy and accessibility of up-to-date information for stakeholders.
• Respond to and resolve user complaints and queries related to process issues, ensuring prompt and effective solutions.
• Provide support in the Phalanx program, overseeing the recruitment and training of new members to maintain program quality.
• Identify and escalate technical issues (bugs) reported by users from the Phalanx and other applications, collaborating with technical teams for resolution.
• Analyze and report on cases to identify improvement opportunities in processes, contributing to strategic decision-making.
• Propose and support process improvements with a focus on quality and efficiency to enhance process outcomes and align with strategic goals.
• Utilize data, statistics, and metrics to create comprehensive reports that aid in decision-making and process optimization.