Junior Service Delivery Manager

at  Finova

JUNIOR SERVICE DELIVERY MANAGER

About finova & MSO
finova and MSO (Mortgage, Sales & Origination) combined are one of the UK’s largest cloud-based mortgage and savings software providers, supporting more than 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries and consumers. Fast implementation and open architecture are at the centre of our technology, giving our customers the flexibility to integrate into their existing system or configure solutions to meet the needs of their business.

• Will be a trusted working partner to the Senior Service Delivery Manager and a finova advocate to our clients.
• Work collaboratively with different departments to ensure that efforts to maintain client sentiment within the BAU space are consistent.
• Embed finova’s Service Delivery and Client Relationship Management Strategy with your allocated clients.
• Leverage client feedback to drive continuous improvement of service practices.
• Prepare for and deliver monthly service reviews to all allocated clients.
• Maintain, and regularly feedback on, a Client Action Log for all allocated clients.
• Set clear client expectations around finova’s contractual position, offering chargeable enhancements where requested.
• Interface regularly with the Account Management team to ensure alignment cross-functionally.
• 
  
  
  
• Collaborate with Service Operations, Major Incident Management, Problem Management, Change Management and other key ITIL functions to ensure consistency and entwinement between the pillars.

• Support the Senior Service Delivery Manager with overall vision and strategy of the Service Delivery pillar.
• Be confident in presenting/speaking to a wide range of client roles up to director level.
  What will you get from joining the finova family?