Junior Service Manager - Non-RTT

at  Chelsea and Westminster Hospital NHS Foundation Trust

An exciting opportunity to work with the Trusts Performance & Information Team along with the Patient Access Team reviewing and validating Non-RTT pathways across all Divisions and supporting the implementation of revised training and education measures on EPR systems and within RTT rule application.
The successful post-holder will need to have the following skills.

A record of excellence in delivering surgical services for both acute and elective pathways.

• Excellent working knowledge of RTT Rules and delivery of them within an operational setting.
• In-depth knowledge of PTL management and management of patient pathways across the range of access standards, including RTT, Non-RTT and DM01.
• Experience of working with third party providers.
• An ability to work flexibly, in a changing and fast-paced environment.

A strong track-record for working with a wide variety of stakeholders bringing them together to improve patient pathways.
A strong track record within managing projects, including report building, presentation and the implementations of change.
The post holder will lead on the organisation of validating our non-RTT PTLs for both admitted and non-admitted pathways and diagnosing areas for data quality improvement within the services. The post holder will also lead on the reporting of data quality measures and advising on the development of methodologies in the delivery of a comprehensive approach to the continued improvement of data quality within the Trust.
The post holder will need to be able to present complex information to key stakeholders, assist in planning the improvement programme and support the implementation of solutions . The post holder will support staff to evaluate any changes made and to ensure improvement is sustainable and, wherever possible, adopted Trust wide. The post holder will also lead on the achievement of a number time pressured performance targets which will require project management skills using an agreed methodology and working closely with care groups to develop shared understandings and plans for improvement.
The post holder will work directly with key external stakeholders overseeing their work and ensuring that required returns and reports are delivered on time, with accuracy and support in developing project tracking metrics with the Performance & Information Team.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England’s top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us ‘Good’ in safety, effectiveness, care, and responsiveness, and ’Outstanding’ in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
Some roles may require weekend shifts at multiple sites.

Key responsibilities

• Establish and maintain effective working relationships with stakeholders to support the validation programme.
• Work in partnership with a wide range of operation and technical staff.
• Provisioning, management and assurance of DQ rules and controls striving for continuous improvement in the design and deployment of DQ controls and rules.
• Produce and communicate project plans with key stakeholders both internally and externally.
• Use autonomy to undertake the functions of the role to best achieve the required outcomes within existing frameworks, policies and procedures.
• Make decisions relating to workload priorities and to advise management when unable to deliver work.
• Ensure that cost effectiveness is taken into account in service improvement projects and in the project process itself.
• Keep track of risks and issues associated with undertaking data quality projects and nonstandard validation as well as those risks and issues which the data quality agenda is intended to address.
• In partnership and collaboration as required, to identify training and development needs, to contribute to design of training and to contribute to the delivery of that training.
• Develop and maintain effective working relationships with key people in other organisations and sectors to support service improvement.
• Deliver and lead service improvement activity at the trust, ensuring the correct structures are in place to deliver service improvement projects and ongoing practice.
• Contribute to the development of a culture of continuous improvement, challenging orthodoxy and the established way of doing things, promoting an evidence based approach where positive change is more welcomed than resisted.
• Ensure that service improvements are aligned with the delivery of Integrated Care Pathways.
• Maintain an up to date understanding of innovative practice in other parts of the organisation, in partner organisations and regionally, nationally and internationally.
• Responsible for the drafting of policies and procedures for sign off by the appropriate Trust level committee.
• Lead on development relating to performance and data quality within care services. To project manage specific pieces of work ensuring these are delivered within agreed timescales and financial envelope.
• To set up systems across care services to control and measure performance against data quality and performance standards.

• Establish and maintain effective working relationships with stakeholders to support the validation programme.
• Work in partnership with a wide range of operation and technical staff.
• Provisioning, management and assurance of DQ rules and controls striving for continuous improvement in the design and deployment of DQ controls and rules.
• Produce and communicate project plans with key stakeholders both internally and externally.
• Use autonomy to undertake the functions of the role to best achieve the required outcomes within existing frameworks, policies and procedures.
• Make decisions relating to workload priorities and to advise management when unable to deliver work.
• Ensure that cost effectiveness is taken into account in service improvement projects and in the project process itself.
• Keep track of risks and issues associated with undertaking data quality projects and nonstandard validation as well as those risks and issues which the data quality agenda is intended to address.
• In partnership and collaboration as required, to identify training and development needs, to contribute to design of training and to contribute to the delivery of that training.
• Develop and maintain effective working relationships with key people in other organisations and sectors to support service improvement.
• Deliver and lead service improvement activity at the trust, ensuring the correct structures are in place to deliver service improvement projects and ongoing practice.
• Contribute to the development of a culture of continuous improvement, challenging orthodoxy and the established way of doing things, promoting an evidence based approach where positive change is more welcomed than resisted.
• Ensure that service improvements are aligned with the delivery of Integrated Care Pathways.
• Maintain an up to date understanding of innovative practice in other parts of the organisation, in partner organisations and regionally, nationally and internationally.
• Responsible for the drafting of policies and procedures for sign off by the appropriate Trust level committee.
• Lead on development relating to performance and data quality within care services. To project manage specific pieces of work ensuring these are delivered within agreed timescales and financial envelope.
• To set up systems across care services to control and measure performance against data quality and performance standards