Junior Software Support Analyst

at  Peninsula Business Services

Job Detail
Job Title: Junior Software Support Analyst
Salary: £28,000 + benefits
Location: Manchester
Posted: 09/01/2025
Applyor call 0161 836 9043

USEFUL, BUT NOT ESSENTIALS SKILLS FOR THE POSITION

• Understanding of SQL data and relational database tables with the ability to write TSQL queries.
• Understanding Windows Operating Systems, Active Directory, IIS Configuration of web sites, application pools and web logs
• .Net application configuration and application insights.
• Any experience supporting multiple systems in a busy commercial environment.
• Any knowledge of Azure Dev ops and Azure hosting environments would also be useful.

JOB PURPOSE

• Learn to support complex and bespoke web and windows based applications.
• To provide software support to our internal and external users & ensure the stability of our services.
• Thrives in a supportive and friendly working environment working with the development team.
• Self-motivated with a strong work ethic that can work with limited supervision and guidance.
• Demonstrates a highly committed attitude and works towards common goals with others.

DAY-TO-DAY RESPONSIBILITIES

• Handling and solving tickets raised by the business within agreed SLA’s. Updating our service desk system with progress of user tickets.
• Participate proactively in daily stand-up meetings, informing the development team of potential problems
• Collaborative working with Service Desk, Developers, QA’s, and Business Analysts, maintaining the security, integrity and confidentiality of data and information
• Debugging problems, querying data tables, application log and event logs.