Junior Specialist Risk

at  Absa Bank Limited

Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
Job Summary
To conduct and ensure quality credit management principles within a credit officials mandate level, based on the Absa Bank Credit Risk
Model. To manage customers’ accounts by ensuring the normalisation and rehabilitation of account management accounts during the early
stage delinquency cycle. This the end-to-end process requires collaboration with various Strategic Business Units (SBUs). The role has a
strong Credit and Risk Management focus specialising in the account management process.
Experience Required:
The success of everyone at Absa is measured by our ability to put our customers at the center of
everything we do. To achieve this you will need the following:
Manage and maintain the existing assigned workflow by being proactive via timeous actions, needs
assessment and quality manual pay no pay decisions, limit increases, limit decreases, arrangements etc
to ensure optimal account management of the assigned workflow whilst mitigating the risk.
Ensure quick and quality credit assessments for the cheque products are made for limit increases,
decrease in customer limits where appropriate, through review of existing facilities in order to address the needs of the client whilst ensuring the outcome is aligned to the Banks risk appetite.
Resolve early-stage excess by assessing the customer risk, determining the reason for the excess and agreeing a solution with the customer. This could include agreeing a promise from the customer to pay, an
increase, decrease in facility, adjusting debit orders and/or fees, or restructuring the facility where appropriate.
Leverage a portfolio view of the customer through collaboration with other Credit Lending departments as
well as Retail Bank Collections, in order to take all things into account when making decisions discussed
above
Demonstrate good knowledge of all Retail products.
Where appropriate, interact with various SBU (CVM and the branch) and branch networks to help make
informed decisions.
Ensure that the assessment includes a risk, financial and credit worthiness assessment and feedback to
the SBU in terms of the quality of information received for the assessment of the application.
Be effective and efficient throughout the application of the assessment process by adhering to the
developed policy and processes, adequately assessing risk whilst adhering to agreed turnaround times.
Utilise the system diary functions to effectively manage risk and prioritise the effective work of accounts to ensure that accounts are prevented from rolling into worse cycles of delinquency.
Manage and maintain the existing assigned workflow by utilising various collection tools and strategies
provided, to identify and mitigate the risk in the portfolio

Knowledge & Skills: (Maximum of 6)

• Credit Risk Assessment / management in a financial environment
• Financial principle analysis
• Intermediate computer skills
• Customer Orientation Level
• Verbal and written communication
• Network ability
• The ability to adapt to continuous changes in the working environment
• Negotiation skills
• Assertiveness

Competencies: (Maximum of 8 competencies)

• Deciding and initiating action
• Analysing
• Persuading and influencing
• Planning and organising
• Entrepreneurial and commercial thinking
• Following instructions and procedures
• Coping with pressure and setbacks
• Adapting and responding to change

Education:
NQF Level 5: 3-year National Diploma/Higher Certificate
3 to 5 years credit management experience
Previous mandate management experience preferred
Job Description
Accountability: Quality and Risk Assessment Outputs to deliver this accountability: Manage and maintain the existing assigned workflow by
being proactive via timeous actions, needs assessment and quality manual pay no pay decisions, limit increases, limit decreases,
arrangements etc to ensure optimal account management of the assigned workflow whilst mitigating the risk.
Ensure quick and quality credit assessments for the cheque products are made for limit increases, decrease in customer limits where
appropriate, through review of existing facilities in order to address the needs of the client whilst ensuring the outcome is aligned to the Banks
risk appetite. Resolve early-stage excess by assessing the customer risk, determining the reason for the excess and agreeing a solution with
the customer. This could include agreeing a promise from the customer to pay, an increase, decrease in facility, adjusting debit orders and/or
fees, or restructuring the facility where appropriate. Leverage a portfolio view of the customer through collaboration with other Credit Lending
departments as well as Retail Bank Collections, in order to take all things into account when making decisions discussed above Demonstrate
good knowledge of all Retail products. Where appropriate, interact with various SBU (CVM and the branch) and branch networks to help
make informed decisions. Ensure that the assessment includes a risk, financial and credit worthiness assessment and feedback to the SBU
in terms of the quality of information received for the assessment of the application. Be effective and efficient throughout the application of
the assessment process by adhering to the developed policy and processes, adequately assessing risk whilst adhering to agreed turnaround
times. Utilise the system diary functions to effectively manage risk and prioritise the effective work of accounts to ensure that accounts are
prevented from rolling into worse cycles of delinquency. Manage and maintain the existing assigned workflow by utilising various collection
tools and strategies provided, to identify and mitigate the risk in the portfolio Ensure sufficient knowledge of macro and micro economic
conditions and industry trends that are distributed via Customer Value Management (CVM), Absa in-house and media correspondence to
enhance the ability to deal with customer scenarios.
Accountability: Compliance and Processes Outputs to deliver this accountability:
Adhere to governance, regulatory and legislative requirements during execution of duties. Adhere to the ABSA general and credit specific
policies, processes, manuals, circulars, and call scripts (where applicable) to minimise risk to the Bank. Utilise feedback from Health and
Quality checks to demonstrate continuous improvement in quality and efficiency. Feedback and process issues to Team Managers and
Credit Lending management, including where issues are found with the workflow tolls or prioritisation of accounts
Accountability: Customer and Stakeholder Management Outputs to deliver this accountability:
Comply with all Service Level Agreements (SLA’s) to ensure overall satisfactory service delivery to all SBU, Third Party Management (TPM),
other Credit Lending departments and external clients. Provide our internal customers (i.e. other internal SBUs) with excellent support
Balance the needs of our customers with the Bank’s risk appetite to achieve the best possible outcome for both the client and the Bank.
Effectively manage and maintain customer relationships in line with business quality standards. Acknowledge and resolve complaints at first
point of contact wherever possible and report events to regional coordinator for regional compilation of reporting.
Accountability: Working together as a team Outputs to deliver this accountability:
Demonstrate the willingness and ability to perform to the best level to ensure personal alignment to ABSA’s values and vision of a Higher
Performing Organisation (HPO). Encourage all team members to perform in a similar manner, in order to meet all objectives and deliver
outstanding performance on an ongoing basis. Attendance to team meetings and contribute fully, including suggesting ways to improve
customer service and meet individual and team targets. Contribute to an environment of mutual support by sharing knowledge with other
team members. Play an active role in personal coaching plans. Be part of the solution by identifying challenges and working together with
the Team Manager to put appropriate actions in place. Escalate concerns or challenges in a constructive and positive manner. Understand
and contribute to the unit’s reputation, credibility and viability to ensure that all behaviour is aligned to the Absa Values
Education
National Diplomas and Advanced Certificates: Banking and International Finance (Required)
Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertise

Please refer the Job description for details