Junior Support Engineer for Zenfit - Student (German)

at  Lenus

ZENFIT IS LOOKING FOR A PART-TIME JUNIOR SUPPORT ENGINEER (GERMAN-SPEAKING)

We’re searching for YOU, who is a proactive problem-solver with an inquisitive nature. You thrive working in small cross-functional teams where taking ownership is essential. You want to not only solve problems but also find the root cause to prevent them from happening again. Apart from being a troubleshooter, you enjoy taking a customer-focused approach, working with people, and being sincerely dedicated to helping others.
Within the Zenfit team, you will thrive as the “voice of customers,” bringing light to feature requests, client challenges, and common problem solutions. As a result, we anticipate you taking the lead in providing product teams with insights and feedback that will enhance the coach or client experience.

QUALIFICATIONS

• Customer-oriented mindset: Loving to work with people and truly committed to help others.
• Customer service experience, preferably within a SaaS environment.
• Ideally experience with reproducing and reporting bugs.
• Strong written and verbal English communication skills, while also being fluent in German.

THE TEAM

You are part of the product team together with Product Managers, Designers, Engineers and the rest of the Support team. In your day-to-day work you will be working closely together with a dynamic and cross-functional team of 12 people, who all work on further developing Zenfit, one of our health-tech platforms.
Our team is driven by curiosity and open dialogue. Every day, we strive to build meaningful and personal relationships with our coaches and colleagues. We each individually take ownership of the tasks in front, while applying analytical skills and delivering high-quality service to our clients. That being said, we find it equally important to build trust within the team and support each other along the way by sharing accumulated knowledge. If not by our desks, you will often find us in intense foosball and table tennis matches over a good laugh.
If you recognise yourself in a setting like this, we’d love to hear from you. Please submit your resume with a few sentences describing why you’re the one we are looking for.

• Be the first point of contact for coaches, clients, and colleagues when it comes to questions and issues regarding one of our software products.
• Identify, reproduce and report issues with relevant information to make sure that issues are forwarded to the appropriate teams.
• Escalate & alert appropriate stakeholders in case of urgent or potentially severe issues.
• Have a real influence on the development of the product. Help product managers, engineers and designers understand the biggest pain points of the users with context, so that they can make meaningful changes to the product.
• Stay on top of an ever-changing product and all features that come with it. Document and share knowledge about specific issues and product updates.
• Closely collaborate with other functions in the Zenfit team