Junior Support Engineer (remote)
at Checkly
Buenos Aires, Buenos Aires, Argentina -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Dec, 2024 | USD 79000 Annual | 24 Sep, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
(Fully remote, async-first, DevOps SaaS, 40h/week, time zones: UTC-3 and UTC-4)
Join Checkly, the company behind Monitoring as Code (MaC), as a Junior Support Engineer. We’re a remote-first startup on a mission to enable developers to detect and resolve issues 10x faster through code-driven synthetic monitoring. In other words, Checkly lets you know if something is wrong with your production website or API even before your end-users know. We’re a group of (mostly) engineers who love to ship quality stuff fast using the best tech for the job.
We recently raised our Series B to continue our mission!
Thousands of developers are using Checkly already, including those at Vercel, Render, Sentry, 1Password, Deno, LinkedIn and Crowdstrike.
We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible, remote-first and async-first startup environment with inclusive benefits.
Responsibilities:
WHAT YOU’LL DO
We’re looking for a Junior Support Engineer to help developers who rely on Checkly to ensure the stability of their web apps and APIs for their end-users. We care a lot about our customers and our interaction with them. You will be our second Support Engineer and the first one in the Americas, and will report to Giovanni Rago, Checkly’s Head of Customer Solutions.
You will be responsible for addressing our end-users’ complex problems. In detail you will:
- Advise customers how to solve complex technical challenges, diving deep into code
- Be the first point of contact for customer requests
- Investigate and reproduce issues
- Work closely with the product and engineering teams to solve customer problems and look for ways to improve Checkly
- Contribute to and shape support processes going forward
For this Junior Support Engineer role, the range is
- USD 42.8k - 47.5k for someone in a similar cost of market as Argentina, Brazil etc
- USD 47.5k - 52.8k for someone in a similar cost of market as Canada
- USD 57k - 63k for someone in the US
- USD 71k - 79k for someone in US Tier 1 locations (Austin, Boston, LA, NY, SF, Seattle, Washington)
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Application Programming / Maintenance
Other
Graduate
Proficient
1
Buenos Aires, Buenos Aires, Argentina
