Junior Support Engineer

at  Sombra

JUNIOR SUPPORT ENGINEER

We are seeking a dedicated and proficient Support Specialist (L2 support) to fortify our production environment. In this critical role, you will provide unwavering support, ensuring seamless operations across our trading platforms.

Requirements

• 2 + years experience working in a production support role.
• Knowledge and experience supporting .Net, and Java applications in traditional and modern containerized applications.
• Knowledge of SQL, Splunk, Kubernetes, and VMs.
• Understanding of microservices and APIs.
• Knowledge of monitoring tools: Dynatrace Managed, Catchpoint, Kibana.
• A good understanding of Change / Incident management processes.
• Understanding of or experience in asset management is a plus.
• Detail and process-oriented with a strong ability to troubleshoot systems.
• An interest in learning new technologies in a fast-paced environment.
• Strong communication skills.
• English level from B2 (Upper-intermediate).

Responsibilities

• System Expertise:You’ll be the system whisperer, supporting trading platforms’ system software. Web servers, application servers, middleware components—you’ll navigate them with precision.
• Proprietary System Mastery:Your working knowledge of our proprietary systems and processes is your compass. You’ll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
• Issue Resolution Dynamo:When glitches arise, you’re the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering.
• SRE Practices Champion:Resilience is your mantra. You’ll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
• Timely Issue Management:Assigned issues won’t linger on your watch. You’ll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you’ll wield them like a seasoned tactician.
• Job Scheduler Administrator:Application jobs? You’re their conductor. Through job schedulers, you’ll orchestrate their routines flawlessly.
• Collaboration with the Development Team:When escalated to L3 support, you’ll collaborate closely with the development team. Issues won’t merely be addressed; they’ll be closed to completion, including root cause analysis.
• Operations Compliance Guardian:Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
• Project Implementation Support:During project rollouts, you’ll provide technical support, ensuring a seamless transition.

We offer

• System Expertise:You’ll be the system whisperer, supporting trading platforms’ system software. Web servers, application servers, middleware components—you’ll navigate them with precision.
• Proprietary System Mastery:Your working knowledge of our proprietary systems and processes is your compass. You’ll monitor, analyze, and interpret system notices, ensuring every process hums harmoniously.
• Issue Resolution Dynamo:When glitches arise, you’re the troubleshooting maestro. Analyzing, coordinating, planning – you orchestrate solutions that address issues effectively. Your resolve is unwavering.
• SRE Practices Champion:Resilience is your mantra. You’ll embrace Site Reliability Engineering (SRE) practices, fortifying our systems. Calibrating efforts toward business goals? Consider it your mission.
• Timely Issue Management:Assigned issues won’t linger on your watch. You’ll follow up diligently, ensuring timely resolutions. Escalations? When necessary, you’ll wield them like a seasoned tactician.
• Job Scheduler Administrator:Application jobs? You’re their conductor. Through job schedulers, you’ll orchestrate their routines flawlessly.
• Collaboration with the Development Team:When escalated to L3 support, you’ll collaborate closely with the development team. Issues won’t merely be addressed; they’ll be closed to completion, including root cause analysis.
• Operations Compliance Guardian:Policies and procedures? You uphold them with rigor. Security and audit? Your watchful eye ensures compliance.
• Project Implementation Support:During project rollouts, you’ll provide technical support, ensuring a seamless transition