Junior Team Leader

at  Concentrix

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Junior Team Leader you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Are proficient in French
• Have excellent, consistent scores and other performance metrics
• Are proficient in Excel/Google Sheets, PowerPoint/Google Presentations
• Have excellent communication and leadership skills, organizational and time-management skills
• Are highly organized
• Have the ability to motivate a team

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Team Leader on our team, you will:

• Own and monitor the performance and calibration on team members
• Do frequent 1:1s with team members to solicit feedback on process inefficiencies or team related issues
• Deliver performance reviews to team members
• Own and create performance improvement plans
• Communicate vision and strategic vision changes
• Track case handling and time management
• Review and improve case handling flow
• Create, implement, and follow up on individual, team, and site wide action plans and communicate the initiatives and results with our client
• Identify and implement initiatives to drive customer satisfaction, increase case quality, increase efficiency, and boost team productivity - and share the initiatives and results with our client
• Manage the performance and career development of the support team
• Manage responsive relationship with our client to build productive, retention-oriented team culture
• Report weekly according to the KPI performance code calls
• Own, prepare content, and present reporting for WBR/MBR/QBR Handle all agent scheduling

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time indefinite contract
• Performance bonus
• The option to choose from a board range of flexible benefits through MY Benefit Platform
• Possibility to work from home
• Medical Subscription
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe