Junior Technical & Care Consultant

at  SWIFT Financial Messaging Services

About the Role
SWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT’s customer base. The Associate Financial Services Industry Consultant operates in a low to medium complex business and technical environment in a selected market supported by SWIFT In line with the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues, the Associate Financial Services Industry Consultant is responsible to support and deliver technical or business consulting services.
What to expect
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Coordinate for Care Services delivery as detailed in the

Advanced Support and Care Services Catalogue

• Deliver technical assistance aligned with Care deliverables.
• Assist clients with product upgrades, patches, and new releases.
• Document and resolve technical problems, escalating to higher support tiers when necessary.
• Technical installation and assistance.
• Change implementation
• Transfer of knowledge
• Operational support during special events/time periods.
• Product Implementation
• Organize product / new features demonstrations for customers, onboard and train (new) users
• Lead the implementation of Swift products, ensuring seamless integration with the client’s existing systems.
• Configure and customize Swift solutions to meet specific client requirements.
• Aid in product design and product development
• Client engagement
• Collaborate with clients to understand their technical requirements and business needs.
• Provide expert advice and technical solutions tailored to the client’s specifications.
• Conduct regular meetings and updates with clients to ensure project alignment and satisfaction.
• Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, drive customer satisfaction
• Training and Documentation:
• Develop and deliver training sessions to clients on the use and maintenance of Swift products.
• Create comprehensive documentation, including user manuals, technical guides, and FAQs.
• Ensure all technical documentation is up-to-date and accessible to clients and team members.
• Collaboration and Communication:
• Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met.
• Communicate effectively with stakeholders to provide updates on project progress, risks, and issues.
• Contribute to team knowledge sharing and continuous improvement initiatives.
• Innovation and Improvement:
• Stay current with industry trends and advancements in Swift products and technologies.
• Recommend improvements and optimizations to enhance product performance and client satisfaction.
• Participate to improve SWIFT products, bringing back customer feedback about product and processes.
• Compliance and Security:
• Ensure all solutions comply with industry standards, regulations, and best practices.
• Implement security measures to protect client data and ensure product integrity.
• Follow SWIFT principles to identify and mitigate potential risks.

What will make you successful
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University degree in Computer Science or IT related fields, or equivalent experience

• 2 - 5 years’ experience within the area of technical account management, technical support or pre-sales
• Strong knowledge of SWIFT products, services and solutions.
• Technical skillsets on operating systems(AIX, Linux or Windows Server), servers, and networking
• Good troubleshooting skills on IT product issues and OS issues
• Strong multitasking skills, excellent communication and interpersonal skills
• Customer Centric to develop client relationship and account management
• Fluent in English. Proficiency in other language(s) for the region is an advantage.
• Willing to travel (about 20% of time)
• A team player, enjoying work in a multicultural environment

Extra assets if you acquire, or training will be provided
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SWIFTNet Certification or any other SWIFT Product certification is an asset

• Knowledge of database and security technologies is an asset
• Any industry recognized IT Security Certification is an asset
• Knowledge of JIRA and Confluence is an asset

What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We help you make a difference
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status

Please refer the Job description for details