Junior Technical Services Support Analyst

at  Monarch Medical Technologies

Title: Junior Technical Services Support Analyst
Department: Technology
Reports to: Technical Services Team Lead
Location: Remote
Join Monarch Medical Technologies as a Junior Technical Services Support Analyst and kickstart your tech career in a supportive, innovative environment. This career-accelerating opportunity will provide you with hands-on experience in customer care and process management while contributing to healthcare technology (clinical decision support software for hospitals) that makes a real difference.

What We Offer You:

• Meaningful work - what you do will help our customers save lives.
• An opportunity to make your mark on an organization’s future.
• A local team of amazing colleagues to learn from and collaborate with.
• 100% virtual work environment.
• An investment in your growth and career.

Who You Are:

• Hardworking and motivated to deliver great customer service.
• Someone with a solid grasp of technology fundamentals, how computers interact, and data management.
• A U.S. Citizen or Green Card holder residing within the United States.

Your Superpowers:

• Positive and energetic.
• Looking for an opportunity to be rewarded for your hard work.
• Intelligent, curious learner who is not shy to share thoughts.
• A good human being.

What You’ll Be Doing:
As a Junior Technical Services Support Analyst, you’ll be the first point of contact for technical support, managing tickets, and ensuring timely resolution for our customers. You’ll provide Level 1-2 support through various channels, assist in technical testing for both existing and new products, and help maintain system configurations. Your contributions will be key to ensuring customer satisfaction and operational success.

In this role you will:

• Handle Support Requests: Create, triage, and manage support tickets, ensuring effective communication with customers.
• Provide Technical Assistance: Deliver Level 1-2 support via phone, email, and video calls.
• Ensure Compliance: Manage sensitive information in line with regulatory standards.
• Support Technical Documentation: Assist in creating and maintaining documentation for processes and configurations.
• Prepare for Projects: Review client servers and applications to ensure readiness for new projects.
• Implement and Test: Configure servers, evaluate new programs, and assist in software validation and verification.
• Analyze and Resolve Issues: Investigate and close technical tickets, contributing to overall system reliability.

What You’ll Need to Succeed:

• Minimum: High school diploma or equivalent.
• Solid knowledge of computer networking.
• Solid knowledge of Windows operating systems.
• Solid understanding of databases (SQL Server preferred).
• Excellent communication skills, both written and verbal.

Who We Are:
For more than two decades, Monarch Medical Technologies has been at the forefront of insulin management technology as the only company in the country offering patient-specific insulin dosing solutions. From the very beginning, our mission has been clear: to empower nurses with a simplified process for insulin management and to support hospitals in enhancing patient safety.
As we continue to grow rapidly, we are excited to expand our team and welcome passionate professionals who are eager to make a difference. This is not just a job; it’s an opportunity to shape the future of healthcare and to play a pivotal role in driving innovation in insulin management.
Monarch Medical Technologies firmly believes in the importance of diversity and cares deeply about creating a more equitable world. We are an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sexual orientation, gender, gender identity, national origin, protected veteran status, disability status, or any other protected status under applicable laws

• Handle Support Requests: Create, triage, and manage support tickets, ensuring effective communication with customers.
• Provide Technical Assistance: Deliver Level 1-2 support via phone, email, and video calls.
• Ensure Compliance: Manage sensitive information in line with regulatory standards.
• Support Technical Documentation: Assist in creating and maintaining documentation for processes and configurations.
• Prepare for Projects: Review client servers and applications to ensure readiness for new projects.
• Implement and Test: Configure servers, evaluate new programs, and assist in software validation and verification.
• Analyze and Resolve Issues: Investigate and close technical tickets, contributing to overall system reliability