Junior Technical Support Specialist

at  Altruistiq

Altruistiq’s software solution delivers sustainability intelligence and real corporate impact in carbon reduction and beyond for large businesses that see more than ‘just’ reporting as the goal.
Altruistiq empowers businesses with the technology to automate sustainability data measurement, management and exchange - with unparalleled accuracy and ease. We believe that sustainability is the corporate world’s biggest data challenge. Our mission is to enable businesses to do more of what is measurably good, driven by data and impact intelligence. Read about our latest investment below:
https://www.eu-startups.com/2022/07/london-based-altruistiq-raises-e17-6-million-for-its-climate-tech-software/
The role: The Junior Technical Support Specialist role is an entry level position that requires strong communication & organisational skills, a willingness to up-skill and learn and an investigative mindset. The Junior Technical Support Specialist will sit within our Customer Success function, which is focused on educating and supporting our customers as well as our internal users.
The ideal candidate will be keen to get into the detail of technical issues, be excellent at managing multiple ongoing support tasks and be keen to learn and subsequently educate customers about Altruistiq’s product.
This is an entry level role where prior technical support experience is not required but evidence of the highlighted skills is a must.

Key responsibilities for this role are:

• Troubleshooting and investigating bugs reported in the platform before passing these on to a Engineers for complete resolution.
• Support internal team mates with process and technical product requests - you’ll become a knowledge hub for how the product functions (cross-team collaboration will be frequent).
• Support Altruistiq’s customers with technical queries asked through the Altruistiq app. Our goal is to ensure customers are left with no questions about how to get value from our product and progress their sustainability journey.
• Ensuring customers have a smooth journey whilst using our product and support services.
• Support with the creation and development of Altruistiq’s Help Centre, by writing, reviewing and coordinating with other team members on content.

About you: We believe the successful candidate will demonstrate the following skills: