JUNIOR TECHNICIAN – USER SUPPORT

at  LCI Education

As an IT support intern, you will actively participate in various projects within the IT department, while developing your technical skills. You will have the opportunity to contribute to the integration and maintenance of technical solutions while supporting users in an international environment.
Status: Part-time position (20 hours/week) permanent
Salary: $18/hr
Availability: Monday to Friday between 8:00 am and 8:00 pm

REQUIREMENTS

• Be enrolled in a program of study leading to a DEC or an AEC;
• Bilingualism in French and English.
  This role involves interacting with internal and external clients and partners on a national and global scale. Professional proficiency in English is therefore a requirement for this role.
  LCI Education subscribes to an equal access to employment program and members of the targeted groups, namely women, people with disabilities, Indigenous people, visible minorities and ethnic minorities are encouraged to submit their applications. If you are a person with a disability, you can receive assistance with the screening and selection process upon request

• Assist in the deployment of workstations, software and patches remotely;
• Follow up on service requests and incidents;
• Participate in the integration and implementation of technical solutions;
• Provide support to users, adapting to their level of knowledge;
• Follow up with users and ensure user satisfaction.