Junior User Researcher

at  Department for Business and Trade

JOB SUMMARY

About us
The Department for Business and Trade (DBT) has a clear mission - to grow the economy. Our role is to help businesses invest, grow and export to create jobs and opportunities right across the country. We do this in three ways.
Firstly, we help to build a strong, competitive business environment, where consumers are protected and companies rewarded for treating their employees properly.
Secondly, we open international markets and ensure resilient supply chains. This can be through Free Trade Agreements, trade facilitation and multilateral agreements.
Finally, we work in partnership with businesses every day, providing advance, finance and deal-making support to those looking to start up, invest, export and grow.
The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support us in this mission.

JOB DESCRIPTION

About the role
We are recruiting 2 junior user researchers to join us at the Department of Business and Trade (DBT). User researchers at the Department for Business and Trade plan, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services, citizens, businesses, and government. User research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent.As a junior user researcher, you will plan, design, and conduct user research activities, with the guidance of another user researcher. We will support you in developing your skills. You will be a member of a growing user research community; the community provides a safe space to test out research ideas, develop your skills and offer support to other user researchers.
Main responsibilities

As a user researcher at the Department for Business and Trade, you will:

• conduct user research on small to medium size projects and support senior user researchers on more complex projects, including planning, recruitment and conducting research
• analyse and synthesise data to create actionable insights that support design and delivery of the project to meet user needs
• develop user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods
• effectively communicate user research findings to help the team and wider organisation develop a deep understanding of our users and their needs
• help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups
• engage in the DBT user research community, helping develop and improve our practice across the department
• help teams build services that apply the government Service Standard, supporting teams to prepare for service assessments in line with Central Digital and Data Office (CDDO) guidelines for building a good service
• identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework. Technical Skills

• User research methods
• Analysis and synthesis
• Agile research practice

This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn. Checks will also be made against:

• departmental or company records (personnel files, staff reports, sick leave reports and security records)
• UK criminal records covering both spent and unspent criminal records
• your credit and financial history with a credit reference agency
• security services record
• location detail