Kaleido Health Centre – Senior Receptionist

at  ACON

An opportunity to join a groundbreaking health centre tailored to meet the needs of LGBTQ+ communities in a full-time, Gadigal/Sydney-based role.
Want to make a positive difference for LGBTQ+ communities? Now is your chance! We are looking for a Senior Receptionist to join the Kaleido Health Centre team and play a key role in supporting our clinical healthcare services.

HOW CAN I FIND OUT MORE DETAILS AND APPLY?

If this sounds like you, we invite you to apply to join our team and help us make a meaningful impact on the lives of those we serve. By joining us, you will be part of a mission to create a healthier and more inclusive community. We highly encourage Aboriginal and Torres Strait Islander people, people from culturally, linguistically and ethnically diverse migrant and refugee backgrounds, people with disabilities, and people of all genders and sexualities to apply.
For more information on the role, please contact Katrina Guelas, Business and Operations Manager of Kaleido Health Centre, via email at kguelas@acon.org.au or via phone at 0482 160 232.
If you require assistance or adjustments to the application or interview process, please advise the contact person at the time of your application.
If this sounds like the position and organisation you’ve been looking for, review our How to Apply instructions and send your completed application to: vacancy@acon.org.au

All applications must include:

• Your completed Kaleido Employment Application Form
• Your Cover Letter outlining how you meet the Selection Criteria (3 pages); and
• Your Resume Your Resume (3 pages).

ACKNOWLEDGEMENT OF COUNTRY

ACON acknowledges the Traditional Owners and Custodians of the lands we operate on across NSW.
ACON pays respect to Elders past and present, and we acknowledge Brotherboys, Sistergirls, trans mob and First Nations LGBTQ+ people for their support and guidance in our work.
Close

OK, SO WHAT’S THE ROLE?

The Senior Receptionist at Kaleido Health Centre plays a critical role in delivering exceptional customer service and administrative support for our clinical healthcare services. You will be the first point of contact for patients, ensuring a welcoming and efficient experience for all, with a strong commitment to creating an inclusive and respectful space. You will:

• Lead and manage the reception team, ensuring smooth day-to-day operations and a high standard of customer service.
• Provide exceptional front-line service, greeting patients and visitors in a friendly, professional, and inclusive manner.
• Manage patient appointments, including booking, rescheduling, and cancellations, ensuring smooth clinic operations for the LGBTQ+ community and beyond.
• Assist with the intake and registration process, ensuring all patient information is accurately recorded and updated, while maintaining privacy and confidentiality.
• Support clinical staff by preparing patient records, managing correspondence, and assisting with administrative tasks, ensuring LGBTQ+ inclusive practices are followed.
• Collaborate with other team members to ensure efficient patient flow and the delivery of high-quality LGBTQ+ healthcare services.

TO SUPPORT THE SUCCESSFUL CANDIDATE IN THEIR NEW ROLE AT KALEIDO, WE OFFER:

• Salary Packaging up to $35,000 gross-up value (currently up to $15,900 Expenses + $2,650 Meals, tax-free).
• Employee Assistance Program (EAP) – access to a free comprehensive counselling service.
• Supportive working environment with a knowledgeable and friendly team.
• Flexible working arrangements by negotiation.