Key Account Coordinator- Amazon

at  Crocs

OVERVIEW

The Key Account Coordinator is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests and leading order releases.
This role works with business partners in the supply chain and beyond to ensure on-time and complete delivery of goods. The Key Account Coordinator helps drive customer loyalty and achievement of the company’s sales and revenue objectives by delivering exceptional orchestration and value to the company.
This role is part of the operations department and will be continuously seeking cross collaboration among teams as well as cost efficiency on the end-to-end execution being always customer centric minded.

This role requires frequent interaction with the members of the customer fulfillment team, including the director, managers and other representatives. Additionally, this role communicates regularly with Sales, D&L (including transportation and warehousing), Customer Compliance, Customer Solutions, Finance, Planning and Merchandising to resolve issues and ensure that customer expectations are met. Externally, this role communicates regularly with customers to communicate service updates.

• This role requires a bachelor’s degree or equivalent experience, preferably in supply chain management, logistics, business administration, engineering or a related field.
• This role requires two to three years’ experience in supply chain, logistics or a related function and at least one year of customer service experience.
• Focuses relentlessly on customers
• Works well under pressure
• Works well in teams
• Pays attention to details
• Excellent communication skills, including verbal, written and presentation.
• Resourceful and team spirited.
• Interpersonal skills
• Process oriented and capable of mapping them.
• Analytical and problem-solving skills, including the ability to conduct root cause analysis.
• Project management skills, especially the ability to prioritize work
• Ability to multitask
• Proficiency in relevant software, such as SAP, Sales Force, Power Bi, and Microsoft Office.
• Excellent XLS skills
• Strong knowledge of Data analysis
• Capable of developing Power BI reports