Key Account Executive

at  Musgrave

Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave MarketPlace.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world and we will support our suppliers and customers to make a difference too.

EXPERIENCE SKILLS AND EDUCATION:

• 3 years’ experience/ knowledge in foodservice industry in an administrative/sales capacity
• Understanding of the foodservice customer.
• Networking with internal colleagues
• Margin calculations
• Proven track record in proactive customer service
• Reports/ administration management
• Proven track record in relationship management
  Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us kno

• To support the Account manager to open new accounts across national accounts estate and to manage all first orders to new stores.
• Ensure that existing and potential national account customers receive excellence in customer service from our business.
• Direct liaison with National Accounts customers head office
• Address all day-to-day queries and requests relating to the accounts including managing the APL, new line listings, product additions to the contract, short deliveries, extra deliveries, and sales report and statistics on request.
• Resolve day to day issues and work with support functions, logistics, customer service team and Telesales to ensure processes are put in place to resolve issues permanently.
• To manage and close out credit requests, order queries and all quality net issues.
• Manage the new product systems, manage product forecast, and ensure product availability for product go live.
• Work with transport to ensure we operate within the terms of the SLA in relation to delivery frequencies and delivery windows etc.
• Arrange increased or decreased delivery frequencies depending on volume.
• Liaise with the supply chain to ensure full availability of product, manage weekly stock reports for the customers and help in the resolution of date and slow-moving stock issues etc.
• To work with QA to manage food safety for national accounts and ensure all product recalls and product quarantines are managed in timely professional manner.
• Plan in detail changes in service requirements for the key seasonal periods and work cross functionally to ensure service is maintained for these customers.
• Strong communications between Musgrave, and national account customers to identify source of problems and provide both solutions and answers.
• Build upon and enhance the strong relationship between Musgrave and national account customers.
• To support the Account manager to achieve margin targets per period.