Key Account Manager

at  1 Life Insurance

PARTNER RELATIONSHIPS MANAGEMENT

Develop and implement a relationship management plan for complex existing accounts to build key relationships. Coordinate the engagement of own organisation with the customer organisation to ensure effective two-way flow of information for resolution of issues. Manage key Partner relationships, to ensure ongoing satisfaction and loyalty. Manage ongoing relationships with identified partner verticals to ensure their needs are met. Leverage all available information from partners, the industry, and internally to improve efficiencies. Ensure that all partner’s products are updated, quoted correctly and queries are addressed and resolved timeously. Ensure continuous quality assurance in terms of product offering and partner service delivery. Ensure continuous communication with partners. Manage and resolve all IT and system related queries with IT department & external partner IT department. Prioritize and manage product development tasks to ensure delivery and alignment.

COMPUTER SKILLS

Supports business processes without supervision by understanding and effectively using standard office equipment and standard software packages, while providing technical guidance as needed

GENERAL EDUCATION

Grade 12/ SAQA Accredited Equivalent (Essential)
A relevant 3 year Business related degree / diploma (Essential)

GENERAL EXPERIENCE

5 or more years’ account / brand / partner management experience (Essential);
Relevant experience within the Financial Services Industry and Marketing environment (Essential