Key Account Manager - 12 month contract

at  Questrade Financial Group

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.
We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.
This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.
Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Think!nsure Ltd., and Zolo Ventures Ltd.
Welcome to Flexiti, where affordability meets growth!
We’re Canada’s top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let’s make waves together!
Learn more at www.flexiti.com

The perk

• Health & wellbeing resources and programs
• Paid vacation, personal, and sick days for work-life balance
• Competitive compensation and benefits packages
• Hybrid and flexible work arrangements
• Career growth and development opportunities
• Opportunities to contribute to community causes
• Work with diverse team members in an inclusive and collaborative environment

What’s it like working as a Key Account Manager?

Flexiti is looking for a Key Account Manager to join its Account Management Team. Reporting into the Director of Key Accounts, the Key Account Manager will be responsible for growing existing relationships with large enterprise customers and onboarding large merchant partners. We are looking for a high-energy, strategic thinker with solid business-to-business account management experienceNeed more details? Keep reading…

• Developing and delivering a proactive merchant engagement strategy to drive adoption, satisfaction & retention, and identify initiatives to drive revenue growth
• Acting as a trusted advisor to your merchant partners by understanding their business needs and building a strategy with defined goals that demonstrate measurable outcomes.
• Build and maintain strong relationships across the merchant’s organization.
• Delivering and communicating return on investment for our merchants by measuring and reporting on key performance metrics, product optimizations, customer penetration and actionable insights & co-marketing opportunities
• Working collaboratively with internal teams/stakeholders and bring in SMEs (subject matter experts) when needed to address merchant concerns and project delivery. Proactively address questions or concerns and provide input into marketing, operations, and sales processes
• Collaborating with Flexiti’s leadership to establish and continuously improve the merchant lifecycle. Be the eyes and ears on the ground to understand and communicate back what our merchants need/want.
• Establishing yourself as a payments expert, gaining a deep understanding of the competitive offering and being an advocate for Flexiti’s products within the merchant’s organization.
• Managing contract amendments and projects as required, monthly business reviews and be the SME for all matters related to your merchants.

This position may require travel (approximately 10%)

So are YOU our next Key Account Manager? You are if you have…

• 5+ years of B2B account management experience, preferably in fintech or financial services
• Commercial understanding and the aptitude to identify opportunities and proactively propose solutions
• Strong interpersonal skills with the ability to build relationships across organizations (including C-suite), within various vertical/industries and cross functionally within Flexiti
• Strong analytical skills, with the ability to translate data into insights
• Strong PowerPoint skills and a knack for putting together compelling narratives using data backed recommendations
• Attention to detail, project management and time management skills
• Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced environment
• University Degree
• Bilingual in French and English is an asset

Sounds like you? Click below to apply!
At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.
Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs

• Developing and delivering a proactive merchant engagement strategy to drive adoption, satisfaction & retention, and identify initiatives to drive revenue growth
• Acting as a trusted advisor to your merchant partners by understanding their business needs and building a strategy with defined goals that demonstrate measurable outcomes.
• Build and maintain strong relationships across the merchant’s organization.
• Delivering and communicating return on investment for our merchants by measuring and reporting on key performance metrics, product optimizations, customer penetration and actionable insights & co-marketing opportunities
• Working collaboratively with internal teams/stakeholders and bring in SMEs (subject matter experts) when needed to address merchant concerns and project delivery. Proactively address questions or concerns and provide input into marketing, operations, and sales processes
• Collaborating with Flexiti’s leadership to establish and continuously improve the merchant lifecycle. Be the eyes and ears on the ground to understand and communicate back what our merchants need/want.
• Establishing yourself as a payments expert, gaining a deep understanding of the competitive offering and being an advocate for Flexiti’s products within the merchant’s organization.
• Managing contract amendments and projects as required, monthly business reviews and be the SME for all matters related to your merchants