Key Account Manager

at  AIT Home Delivery

As one of the UK’s leading suppliers of nationwide 2-Person ‘White Glove’ Home Delivery Services, we are always on the lookout for fantastic people to join our expanding teams.
We are looking for an experienced Account Manager to join our Customer Experience department. You will be responsible for a team dedicated to a group of clients - leading them to deliver a productive and a quality service by nurturing an environment where they have a sense of direction, commitment and purpose to deliver outstanding customer service at all times.

SKILLS AND EXPERIENCE

• Demonstrable experience within a customer service or account management role
• Excellent leadership, coaching and management skills.
• Strong communication skills at all levels, with the ability to appropriately challenge.
• A confident problem solver, using initiative to resolve issues as they arise.
• A proactive approach to tasks
• Confident decision maker
• Ability to take ownership of issues and see through to resolution
• Good attention to detail
• IT literate
• Empathetic
  This is an excellent opportunity to join AIT Home Delivery UK as we continue to grow and excel in our field. Apply today and our recruitment team will be in touch

• To act as an escalation, point of contact for client servicing issues.
• To maintain current knowledge regarding industry & environmental compliance.
• To manage key account administrators to run accounts smoothly.
• Proactive management of daily KPI reports - investigating every failure and driving improvement from the data.
• Sharing relevant business reports with Key stakeholders on account performance and corrective actions.
• Driving new business through existing services.
• Consistently investigating and driving new service offerings.
• Proactive action plan management and driving operational improvements.
• Management of beneficial partnership between AIT Home Delivery and its clients - through regular onsite/off-site review meetings.
• Setting personal growth target with manager and driving this through results.