Key Account Manager

at  Arvato

LOCATION: HAMS HALL

We are seeking a dynamic and experienced Key Account Manager to join our team. In this role, you will be responsible for managing and developing key client accounts, ensuring their supply chain needs are met with excellence. You will work closely with clients to understand their business objectives and provide tailored solutions that enhance their supply chain operations.

• Commercial management, relationship, and ownership for the client, including P&L
• Oversight of Service Delivery and Operations in relation to SLA adherence, KPI variance, and Satisfaction Surveys; ensure all internal reporting and analysis is delivered.
• prepare monthly and quarterly business reviews and other client routine meetings for account review and chair these meetings as required.
• Support the Project Manager appointed to lead new business introductions or client projects for your accounts.
• working with the client and internal stakeholders in relation to the account evolution and growth.
• Identifying opportunities to leverage other solutions for your client, as well as ways to improve the customer experience and/or reduce costs.
• Identifying and sharing risk and issues analysis along with mitigation plans, reviewing and updating contingencies
• Managing any account escalations to ensure timely resolution.
• Team management