Key Account Manager - Customer Service

at  MAN Truck Bus Norge AS

QUALIFICATIONS:

• Proven experience as Key Account Manager, Account Manager or Sales Manager in automotive industry
• Basic knowledge of construction of heavy vehicles and experience in aftersales
• Experience in sales and providing solutions based on customer needs
• Experience in tenders is an advantage
• Solid mathematics and finance experience, you are able to calculate complex offers and work with revenue, margin, ROS figures
• Strong communication, negotiation, and presentation skills
• Speak and write fluently Norwegian and English at business level. If you also speed German that’s a plus, but not a requirement
• Experienced user of Microsoft Office, knowledge of principles working in SAP, Oracle, Salesforce or other ERP/CRM applications
  The position belongs to the Customer Service Management team at MAN Truck & Bus Norge AS. Your workplace will be our headoffice in Fjellhamar. However, the job will entail travel activities.

DO YOU THINK THIS IS INTERESTING?

If you have the skills and experience we are looking for, then we want to hear from you!

• Conistently address KA concerns and offer clear and concise responses to their queries
• Aquire a thorough understanding of KA needs and requirements
• Maintain and expand the relationships with existing KAs by continously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to KAs in a timely manner
• Serve as the leading effective link of communication between KA and internal teams to ensure client needs are met
• Resolve any issues and problems faced by KA and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships (directly: spare parts, repair and maintenance contracts, extended warranties, digital products; indirectly: new vehicle sales)
• Provide regular reports of progress and forecasts of KAs to internal and external stakeholders using key account metrics
• Monitor market trends and competitor activities in order to develop strategic sales plans
• Achieve sales targets and contribute to the overall growth and success of the company

Tasks:

• Calculate a Customer Service annual potential (total, open, adressable)
• Define and validate measures, actions, attack lists to improve and increase service products
• Initiate campaigns, incentive programs, tailored solutions to increase company revenue and profitability
• Initiate and continously lead - in collaboration with sales teams - customer service meetings with KA responsibles with appropriate documentation (agenda, minutes, reports, action plans, etc.)
• Support sales teams in tenders and negotiations with calculations, solutions preparations, etc.
• Elaborate continous communication with own retail as well as private capital dealers locations on service to KAs, follow up of assigned actions
• Lead central recall, technical and service campaigns coordination on company level towards KAs
• Evaluate and assure together with the service team that all service locations are qualified on the level expected by KAs
• Set up at structure and process to react on KAs complaints, requests, leads and suggestions on time (KPIs, steering, control, clear timeline and responsibles)
• Calculate and make offers with Customer Service products
• Organize an expansion, optimization and implementation of the processes, methods and tools required for KA business