Key Account Manager - DACH SMEs

at  Irca Group

ABOUT IRCA GROUP:

IRCA is a global leader in semi-finished products for the bakery, pastry, and ice cream markets, serving both independent and large food manufacturers. Our product range includes chocolate, decorations, creams, pastry mixes, and ice cream ingredients.
Headquartered in Italy, we operate 22 production facilities across Europe, the United States, and Vietnam.

REQUIREMENTS:

• Education: Bachelor’s degree in business, sales, or a related field.
• Professional Skills: 3-5 years in a similar role, preferably in B2B companies. General understanding of bakery, pastry, and ice cream products, focusing on chocolate and creams. Experience selling food products.
• Language Skills: German and English are required.
• Behavioral Requirements: Results-oriented. Strong problem-solving and negotiation skills. High energy and positive attitude. Proactive with a sense of urgency. Entrepreneurial mindset. Excellent communication. Business development skills. Strong analytical and forecasting skills. Ability to plan and achieve targets.
• Other: knowledge of the relevant market and key customers. Willingness to travel up to 75% of the time. Experience in structured companies with international exposure.
  We welcome applications from candidates of all genders, backgrounds, identities, nationalities, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion, or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive.

• Build trusted relationships with a group of key customers
• Gain a comprehensive understanding of key customer needs and requirements
• Develop relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure that the right products and services are delivered to customers on time
• Serve as a liaison between key customers and internal teams
• Resolve customer issues and complaints to maintain trust
• Play a critical role in generating new sales that turn into long-lasting relationships
• Provide regular reports on progress and forecasts to internal and external stakeholders using key account metrics.