Key Account Manager

at  GOPET TRANS

One team: Gopet Romania
6 values: Visible, Ambitious, Loyal, United, Empowered, Sustainable.

One aspiration: Let’s be remarkable!

• This role requires good English skills.

GOPET ROMANIA is active in the freight forwarding business for 20+ years and has established a strong reputation for providing reliable and efficient services to clients. As part of the GOPET GROUP, we have business activities in 6 countries: Bulgaria, Romania, Poland, Greece, Spain and Turkiye. We offer a wide range of services including road, air and sea freight forwarding, and intermodal, warehousing, and distribution.
We are growing our team and seeking colleagues who will play a key role in delivering outstanding service to our clients. Join us!

The ideal candidate will have:

• Strong track of record of collaboration with key accounts as well as with internal clients;
• Exquisite communication & negotiation skills;
• Very good command of English;
• Experience with effective approaches to closing the sale;
• Positive attitude to provide exceptional service to the customers by demonstrating a personal approach and responding with a sense of urgency, practicality, accountability, integrity, and respect;
• Ease in using MS Office platforms such as Word, Excel;
• Previous experience in freight forwarding/logistics/transportation would be an advantage.

The responsibilities of our future colleague:

• Focus on gaining excellent knowledge of the clients’ procedures and policies, giving support to the colleagues from the Operational Department;
• Act as the key interface between the customer and all relevant internal functions;
• Develop successful business cooperation with the existing clients of our company;
• Improve customer experience by identifying and anticipating the needs above and beyond current service relationship;
• Report on progress, issues and problems to the direct manager;
• Staying up-to-date with industry regulations.

What we offer:

• Competitive salary and a performance-based bonus structure;
• Comprehensive healthcare coverage with family benefits;
• Sodexo Card benefits;
• Public transportation paid;
• Multicultural environment.

• Focus on gaining excellent knowledge of the clients’ procedures and policies, giving support to the colleagues from the Operational Department;
• Act as the key interface between the customer and all relevant internal functions;
• Develop successful business cooperation with the existing clients of our company;
• Improve customer experience by identifying and anticipating the needs above and beyond current service relationship;
• Report on progress, issues and problems to the direct manager;
• Staying up-to-date with industry regulations