Key Account Manager

at  GuestReady

ABOUT US

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.
At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• Proven experience in property management, hospitality, or account management.
• Strong interpersonal and communication skills.
• Excellent organizational and time-management abilities.
• Proficiency in property management software and google drive
• Ability to work under pressure and manage multiple properties simultaneously.
• Knowledge of the Dubai real estate market is a plus.

REQUIREMENTS:

• Fluent in English
• Ability to maintain composure and excel in high-pressure situations.
• A knack for swiftly identifying solutions to any given problem.
• A Team Player who thrives in a diverse, cross-cultural work environment.
• A detail-oriented individual with a relentless commitment to quality.
• Understand the importance of customer satisfaction and put it at the heart of your work.
• Flexibility: Willingness to work on-site or remotely, with availability to address client requests, even on weekends.

• Client Relationship Management:
• Serve as the main contact for property owners, maintaining strong, ongoing relationships.
• Address client inquiries, concerns, and requests in a timely and professional manner.
• Regularly update clients on the status of their properties, including performance, bookings, and maintenance.
• Property Management:
• Oversee the day-to-day management of properties, ensuring they are maintained to the highest standards.
• Coordinate with operations teams to ensure properties are guest-ready at all times
• Revenue Management:
• Monitor and analyze property performance, working closely with the revenue management team to optimize pricing and occupancy.
• Identify opportunities to increase revenue for property owners through effective pricing strategies and value-added services.
• Listing Management:
• Ensure all property listings are accurate, up-to-date, and optimized for visibility on various platforms.
• Work with the marketing team to enhance property listings, including professional photography, descriptions, and amenities.
• Reporting and Analytics:
• Provide regular reports to property owners on key metrics such as occupancy rates, revenue, and guest feedback.
• Use data to make informed decisions and recommend improvements to property management strategies.
• Compliance and Risk Management:
• Ensure all properties comply with local regulations, safety standards, and GuestReady policies.
• Identify and mitigate any risks associated with property management, including insurance, guest safety, and legal compliance.
• Team Collaboration:
• Work closely with cross-functional teams, including operations, marketing, finance, and guest services, to ensure smooth operations and client satisfaction.
• Participate in regular team meetings to share insights, discuss challenges, and align on strategies.