Key Account Manager

at  Hills Pet Nutrition

WHO WE ARE

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let’s build a brighter, healthier future for all.
Location: Woking
Reporting to: National Sales Senior Manager - Pet & eComm

JOB PURPOSE

The role entails advising a team to achieve sales and customer engagement goals, while encouraging strong customer relationships and representing Hill’s as a premium nutrition partner. It involves implementing Joint Value Creation initiatives, leading investments, and ensuring plan alignment for excellent outcomes. Additionally, it requires conducting strategic negotiations and providing analytics to optimize brand performance, collaborating with internal teams for effective execution. The Pets at Home (PAH) KAM is a critical strategic member of the organization given their responsibility includes one of our biggest business units within the subsidiary.

WHAT YOU WILL DO:

• Setting the direction and owning the PAH cross functional team to collectively deliver outstanding results and outstaning customer engagement with Pets at Home, whilst representing them with passion internally within the business.
• Achieving sales, shares and 6P goals across the omnichannel universe.
• Building outstanding customer relationships underpinned by consumer and customer centric focus
• Owning, developing, negotiating and implementing Joint Value with our client
• Accountability for internal coordination and alignment to ensure excellent execution of all plans: Assortment movement, promotional activities, budget investment.
• Conduct effective negotiations to implement Terms and Conditions sought at achieving mutually profitable growth.
• Owning and delivering analytics for the ecosystem to ensure a deep knowledge of category and brand performance delivering insights proposing actions to optimize performance and investment (contract and promotion, value).
• Represent our company as the strategic partner of choice in premium small animal nutrition.
• Develop a keen understanding of customer strategies, policies and future plans
• Co-create mutually agreed strategy with PAH team, cascading into operational 12 month growth plan - supervising everyday execution with excellence, leading externally quarterly reviews and course correction proposals in partnership bringing in the wider Hills team as appropriate.
• Internally lead and collaborate with the wider Hill’s team (CS&L, Marketing, Finance), to develop and bring the PAH Joint Business Plan to life. Lead the organization in developing the best consumer centric plans: assortment, planograms, promotion & support plans, POS material, training to drive recommendation.
• Participate in Country Commercial Planning Process and bring PAH B&M and eComm Perspective and opportunities
• Lead agreed budget for Commercial Investment. Propose the best investment strategy for Budget and LEs
• Ensure Distribution Policy implementation and compliance to Commercial Selling Principles