Key Account Manager

at  Houseful

At Houseful, we’re creating the connections that power better property decision
Do the best work of your life!
Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa, Mojo and Prime location. Together were creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.
We make moves with head and heart to achieve our big ambitions, and to drive progress in the property market. There’s never been a better time to join us!
We want to make Houseful more welcoming, fair and representative every day. We’ll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you’ve spent unemployed.
The Territory Account Manager is responsible for the overall management and growth of a regional portfolio within London and Essex, of agents for both property marketing and software customers and prospects, primarily larger independent estate agents.
They will ensure that every customer and prospect is effectively managed and able to make the most of their Zoopla membership and their CRM software, minimising risk and identifying opportunities for growth.
They will develop long term business relationships with key agents within their defined territory, delivering effective account management meetings and quarterly business reviews to increase revenues through a multi product portfolio including Software. Timely & detailed planning & reporting are also key requirements of this role.
The successful applicant will be proficient using data to identify trends to help drive strategy for growth and will be a confident communicator both internally within the regional team and externally with customer groups and be confident and capable of working inside of a team environment to achieve results.
Other duties include responding to incoming customer calls & queries, minimising cancellations and maintaining accurate and up to date records. Key is the ability to handle complex and sometimes challenging negotiations and achieve winning outcomes for all parties.

ESSENTIAL SKILLS

• Experience in B2B sales, working in a consultative sales role
• Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines
• Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change
• Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking
• Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential
• Inter-personal skills to enable working with people at all levels. Must be credible and comfortable dealing with and presenting to senior company execs
• Proven experience of managing and owning senior client/stakeholder relationships, with responsibility for account development
• Desire to be part of and contribute to the success of a fast-growing organisation
• Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel

DESIRED SKILLS

• Knowledge of property, software or digital media background
• Proven track record of working cross channel with a varied product portfolio
• Formal sales process training

• Deliver revenue and branch growth across Houseful’s portfolio of products, consistently meeting targets in line with company goals
• Develop and implement effective strategies to maximise revenue opportunities, ensuring uptake of additional products and services across software and portal
• Develop an understanding of organisational and internal influence structures within all allocated agent customers and develop relationships from branch manager level to director/owner level as appropriate
• Ensure territory client engagement coverage model in place to touch all customer and prospect accounts on a scheduled basis
• Lead by example and demonstrate quality customer engagement as well as maintaining a high degree of business acumen and product awareness
• Ensure that client records are maintained in Salesforce with accurate, high quality information
• Attend internal/external training sessions to increase skill set. Be responsible for continually updating product, market and competitor knowledge and pro-actively and regularly provide clients and sales people with relevant industry and business information
• Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers
• Handle customer complaints or enquiries when appropriate and own the enquiry to completion
• Act as an effective, professional ambassador for the company at all external events, conferences and presentations when required
• Participate in special projects as and when required