Key Account Manager (m/w/d)

at  Configit GmbH

Configit is an ambitious and growing SaaS company working in the domain of complex product and sales configuration. We help large international corporations optimize their processes and drive cross-functional innovation through our Configuration Lifecycle Management approach. Among our customers you’ll find companies like ABB, Siemens, Viessmann, Heidelberger Druckmaschinen, Vestas, Thyssen Krupp Elevators, Jaguar Landrover – and many more.
In this role, you will identify and generate new business opportunities among existing customers in the DACH region and other European countries, playing a crucial role in customer success. You will collaborate with cross-functional internal teams to enhance the entire customer experience. You should reside in Germany, within a reasonable distance of our office near Cologne/Düsseldorf, allowing for visits once or twice per week. Additionally, traveling to customers will occupy 15-20% of your time.

• Develop new business with existing clients in alignment with the company and sales strategy.
• Build long-term relationships with our enterprise customers being the lead point of contact and trusted advisor for customer account management matters.
• Ensure customer satisfaction.
• Negotiate contracts and close agreements.
• Answer client queries and support challenging client requests or issue escalations as needed.
• Prepare reporting and forecasts, and complete administrative tasks.