Key Account Manager National Account Program

at  KuehneNagel

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Vancouver office is looking for a new Key Account Manager National Account Program to join our Sales team.

YOUR SKILLS AND EXPERIENCES

• Undergraduate degree in logistics or related business field.
• Experience with logistics processes, systems, and solutions.
• Requires a minimum of 5-7 years of logistics experience.
• Seasoned listening skills and good analytical skills.
• Strong verbal and written communication and presentation skills.
• Self-disciplined, strong leadership and motivational abilities.
• Creative ability in developing sales strategies and solutions and in presenting innovative solutions to customers.

YOUR ROLE

As a Key Account Manager, you’ll manage various strategic customers to create organic growth within existing business units and/or into new business units.

YOUR RESPONSIBILITIES

• Hunt and close new strategic customers (i.e., new logos).
• Manage the strategic customers to create organic growth within existing business units or into new business units.
• Responsible to know the decision and organizational layer of the strategic customer and marries Kuehne+Nagel management with strategic customer management.
• Fully understand the logistics characteristics of the assigned market and act as an industry subject matter expert.
• Create and manage the network of resources around a strategic customers.
• Determine the required resources within Kuehne+Nagel to capitalize on value creation opportunities.
• Responsible as the “primary” lead for the management of the strategic customer business plan.
• Meet or exceed business volume and revenue goals set by the company.
• Act as the single point for the selling of “all” Kuehne+Nagel services and solutions across all business fields (depending on customer, this may be in conjunction with a dedicated support representative from a given business unit).
• Drive the RFQ response for their assigned strategic customers.
• Conduct regular business review sessions and arrange at a minimum of one “white board session” (global discovery session) with their assigned strategic customers.
• Build and maintain strategic relationships with key contacts within customer organizations to understand opportunities for Kuehne+Nagel.
• Need to be the “voice” to Senior Kuehne+Nagel Management of identified issues before they become problems.
• Maintain close communication with customer and Kuehne+Nagel’s operations to assure uniform understanding of customer expectations relative to operational solutions, timeline, costs, and results. Direct operational issues to the correct operational owner.
• Report in regular intervals strategic customer development.
• Constantly update their own know-how and skills and look for market/vertical information, activities, and development.
  If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.