Key Account Manager

at  PFD Food Services

• Attractive Salary with an Australian owned company
• Discounted food, travel, movie tickets, entertainment, gym memberships + more
• Collaborative role across interdepartmental teams and various functions
  Have you always looked to work for a brand with a good reputation for quality and service? Where people have pride in the work and go the extra mile to make their customers’ businesses successful?
  That’s us – we’re the leading player in our market, and the core of our success is the calibre of people we have and how they are empowered to manage the relationships with our customers with support of the teams around them.
  Sometimes it’s hard, and we can’t always control everything, however, the reward from a thankful customer is truly worth it as they know you are an extension of their business and part of their success.

KEY COMPETENCIES, SKILLS AND QUALIFICATIONS

• Proficiency in learning a product range quickly
• Good understanding of the food service or FMCG industry
• Previous account management experience
• Superior selling and negotiating ability
• Strong relationship building and interpersonal skills with the ability to work in a team environment
• Good organisational and time management skills
• Solid computer literacy

THE ROLE

The purpose of this role is to manage a specific group of key customers ensuring the highest level of service is provided while building solid relationships with the main stake holders. Also ensuring budgeted sales and margins are achieved.

KEY RESPONSIBILITIES

• Maintain exceptional service levels for existing customers - ensuring close liaison on a daily and weekly basis
• Secure new business with customers while maintaining sales and business requirements with existing accounts
• Ensure customer delivery and customer service expectations are fulfilled
• Identify potential areas for growth within existing accounts
• Advise customers of the total PFD product range and supply price trends
• Advise manager and sales team of critical considerations or developments affecting customers and key accounts