Key Account Manager

at  Resource Intermediaries Limited

JOB DESCRIPTION/REQUIREMENTS

Job Title: Key Account Manager
Location: Lagos, Nigeria
Salary: N400K Net + Benefits
Industry: Trade and Commerce
Job Summary:
The Key Account Manager is responsible for acquiring and managing high-value sellers, merchants, and FMCG businesses, driving activities to meet commercial targets. The role involves extensive fieldwork to engage and onboard new small and medium-sized merchants, while also managing relationships with existing clients. Success in this role requires strong influencing skills and the ability to collaborate effectively across teams.

Key Responsibilities:

• Achieve commercial targets, including merchant recruitment, retention, and revenue growth.
• Proactively acquire new FMCG merchants and deepen existing relationships, utilizing sales CRM tools.
• Build solid relationships with key FMCG clients, ensuring trust and satisfaction.
• Conduct virtual meetings and sales visits to demonstrate product offerings.
• Develop and implement in-store visibility plans in collaboration with FMCG merchants.
• Resolve client issues and complaints, and strategize to improve client results.
• Negotiate contracts and establish performance timelines.
• Expand client base and manage merchant expectations, ensuring compliance with company policies.
• Analyze FMCG merchant operations and trends to recommend business and service enhancements.
• Work with support teams to ensure adequate client support and communication.
• Conduct spot checks on merchant activities and provide feedback.
• Identify emerging markets and monitor competition.
• Utilize data analysis tools to gather market intelligence and provide timely updates.
• Pilot new service initiatives for key merchants and suggest improvements.
• Conduct surveys for service improvement and support merchant business optimization.
• Report key merchant performance metrics regularly.

Requirements:

• Bachelor’s degree from an accredited institution.
• Minimum of 5 years’ relevant experience in B2B sales.
• Experience in the FMCG or Service industry.
• Ability to thrive in a high-velocity, performance-driven environment.
• Strong analytical and problem-solving skills.
• Proficiency in sales CRM tools.
• Excellent customer service skills.

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• Achieve commercial targets, including merchant recruitment, retention, and revenue growth.
• Proactively acquire new FMCG merchants and deepen existing relationships, utilizing sales CRM tools.
• Build solid relationships with key FMCG clients, ensuring trust and satisfaction.
• Conduct virtual meetings and sales visits to demonstrate product offerings.
• Develop and implement in-store visibility plans in collaboration with FMCG merchants.
• Resolve client issues and complaints, and strategize to improve client results.
• Negotiate contracts and establish performance timelines.
• Expand client base and manage merchant expectations, ensuring compliance with company policies.
• Analyze FMCG merchant operations and trends to recommend business and service enhancements.
• Work with support teams to ensure adequate client support and communication.
• Conduct spot checks on merchant activities and provide feedback.
• Identify emerging markets and monitor competition.
• Utilize data analysis tools to gather market intelligence and provide timely updates.
• Pilot new service initiatives for key merchants and suggest improvements.
• Conduct surveys for service improvement and support merchant business optimization.
• Report key merchant performance metrics regularly