Key Account Manager - Soft Services

at  AFMS Group

KEY SKILLS AND EXPERIENCE

Grade 12
Ideally have a degree, or hold a professional qualification in Facilities Management / Business Management
Minimum 8-year experience at senior management level, preferably in hard and soft FM services, with at least 5 years Contract Management experience
Hard & soft services operational knowledge would be advantageous
Must have extensive experience in leading a diverse, multi-cultured, multi-disciplined workforce
Must have managed commercial and contractual elements
Must have managed resources and sub consultants
Must have working experience with managing budgets, including costs and profitability
Advance computer skills including presentation material

PEOPLE AND MANAGEMENT SKILL

Strong leadership qualities and a confident decision maker
Possesses the drive to oversee and take ownership of the activities of the business
Must be a respected leader, and have the ability to work closely and in partnership with the clients and AFMS group senior management to ensure mutual success of both organizations and longevity of the contract relationship
Excellent interpersonal skills in working with multicultural teams across all levels, with focus on tact, diplomacy and rapport building
Communicate effectively in both written and verbal form
Committed to professional and ethical values and standards
Analytical reasoning ability and capable of making fast informed decisions on complex matters to ensure the continuity of service to the client’s facilities
Excellent financial, commercial, business development and HR Acumen to support the improvement of business performance

ADDITIONAL RESPONSIBILITIES AND SKILLS

The employee acknowledges that all duties performed will reflect on the client and will thus act in a professional manner at all times, as AFMS is a service provider, all necessary steps need to be taken to ensure that the service has been delivered according to client requirements, and to prescribed service levels.