Key Account Manager

at  Teckentrup

KEY ACCOUNTABILITIES

Ø Development and updating of customer account plans.
Ø Customer relationship management.
Ø Capturing and recording customer requirements, with any subsequent changes to the service.
Ø Maintaining budgets and key account turnover, ensuring cost expenditure is managed and key account profitability maintained.
Ø Meeting with customers face to face and virtually. Presenting where applicable new services and regional offerings when available.
Ø Planning of customer work, having high awareness of company activities on customer premises.
Ø Supporting any marketing activities and events.
Ø Be well informed about the services and products we offer.
Ø Ensure debtor performance is in line with company requirements, working with account teams to close down aged debts.
Ø You will be expected to carry out any other duties that may reasonably be required in line with your main duties.

DESIRABLE QUALIFICATIONS

Full Driver’s Licence
Industry experience, while useful, is not essential

EXPERIENCE NECESSARY

Outstanding communication skills, in person, telephone and email.
Comfortable client liaison and direct communication with executive level management.
Negotiation and influencing skills.
Project management.
Experience in planning.
Strong analytical ability.
Problem solving aptitude.

PURPOSE OF ROLE

The primary point of contact for our customers, ensuring client satisfaction, driving account growth, and identifying opportunities for collaboration and expansion. Working with the business functions, ensuring the service delivered meets the expectations of the customer, taking action to recover any deficiencies.
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DIMENSIONS OF ROLE

Ø Develop relationships with clients on a day-by-day basis. Taking the lead on face-to-face meetings with critical accounts, ensuring you are front of business for any at risk.
Ø Troubleshoot problems with clients, taking action to resolve.
Ø Taking of incoming calls in a professional manner.
Ø Capturing customer orders, taking opportunity to cross sell services or upgrade products where possible.
Ø Working with the planning team to ensure site activities are communicated where necessary to the customers, and any additional requirements such as access and HSE are accounted for.
Ø Preparing basic project plans for any new installation projects, following at regular cadence to ensure customer deliverables are met.
Ø Delegating work to account administrators. Where needed, ensuring the admin skills are sufficient and aligned.
Ø Ensure service levels are monitored and where not attained actions, including escalation, are taken.
Ø Ensure debt levels are managed within each account, and support invoice dispute resolution.
Ø Reporting on sales performance to General Manager and monthly sales meetings.
Ø Expected to present a professional image at all times when representing the Company.
Ø You will be required to visit site as and when necessary, accompanied while training and then visiting site solo.
Ø Expectation for some out of hours work and work related calls as required for the role.
Ø Expectation for some out of hours travel and overnight stays as required for the role.
Ø Representing the Company behaviours of Customer Focus, Delivery, Teamwork & Communication, Resilience & Courage, Common Sense and Technical Capability.