Key Account Manager

at  Toppesfield Limited

ABOUT TOPPESFIELD

Toppesfield isn’t just about surfacing; it’s about our ToppTeam. Founded in 2004, we’ve grown into the UK’s largest independent surfacing contractor, delivering projects nationwide for clients throughout the UK and working across a wide range of sectors. Toppesfield is the first name in surfacing, no matter what the size, or location but our success isn’t just about numbers; it’s about our incredible team and our shared commitment to excellence.
At Toppesfield, our people are our strength. Collaboration is at the heart of everything we do, and it’s what sets us apart. Over the years, we’ve achieved remarkable milestones. Throughout our journey, we’ve reached significant milestones: generating over 300 employment opportunities, establishing seven offices nationwide, and achieving an estimated turnover of £140 million. What truly makes us proud is the unwavering quality of our work which has sustainable growth.
If you’re looking to be part of a company that values its people, promotes collaboration, and sets the industry standard, Toppesfield is your destination. Come be a part of our success story.

KEY SKILLS:

• Excellent written and verbal communication skills
• Strong project management and organisational skill
• Ability to work collaboratively across teams and manage multiple priorities
• Strong Communication Skills
• Customer Focus
• Problem-Solving Skills
• Sales and Bid Management understanding

ROLE DESCRIPTION:

The Sales Key Account Manager is responsible for developing and managing strategic relationships with key clients ensuring their needs are met while achieving the company’s sales objectives. This role involves strategic planning, cross-functional collaboration, and driving revenue growth through account management, client retention, and business development.

ROLE RESPONSIBILITIES:

• Develop and maintain strong, long-term relationships with key clients, focusing on understanding their organisational structure and key personnel
• Act as the primary point of contact for assigned key accounts, ensuring their satisfaction and addressing any needs or concerns.
• Collaborate with internal teams to deliver the best possible services and solutions tailored to each client’s requirements.
• Develop tailored strategies for each key account to identify growth opportunities and drive organic growth
• Prepare and submit all required documentation for tenders and bids, including quality submissions, certifications, and insurance details, while maintaining records of shared materials for future reference.
• Provide a weekly pipeline forecast to the Regional Sales Manager, outlining current opportunities and potential sales revenue
• Maintaining detailed records of client representatives in the CRM, including contact information such as phone numbers, email addresses, and LinkedIn profiles
• Support clients throughout their bid process, identifying opportunities to secure contracts through strategic relationship-building.
• Stay updated on industry trends, market conditions, and competitor activities to ensure a competitive edge and position the company effectively.
• Work closely with internal teams such as sales, operations, marketing, and customer support to ensure a seamless experience for the client
• Coordinate with internal departments to ensure that client expectations and deadlines are met, and the service is delivered as promised.
• Following up on returned quotes with clients to confirm satisfaction with the content and obtain feedback on our proposal.
• Attend client meetings, actively participating in discussions and fostering strong partnerships