Key Account Manager (Transportation)

at  FedEx Logistics

To manage and expand our relationship with two (2) or more national customers with a potential of providing t&b with annual net revenue greater than $500K. Create extraordinary customer satisfaction by taking the customer’s perspective, anticipating customer needs and focusing internal (t&b) and external resources to provide unique, totally satisfying service. Make t&b the customers valued partner in achieving the customer’s business goals.

• Position is responsible for the management of two (2) or more accounts with net revenue greater than $500K.
• Develops and maintains a strong business relationship with customers’ main contacts to provide and ensure a high level of customer service.
• Maintains and ensures that profitability of the account grows by offering and/or expanding current services and adding new services.
• Works with sales and operations to set up new accounts that to ensure a smooth transition, to include developing SOP’s, building pricing tables, and databases.
• Serves as the primary communication link between the customer and the various functional and geographical areas within our company including operations, information systems, accounting, customer account management, technical services and sales.
• Identifies, communicates, and resolves problems/needs.
• Sets up new accounts within range, develops and maintains standard operating procedures and ensures all systems records are kept up to date. Works with PDIG to ensure pricing tables are updated.
• Manages/develops and implements customer satisfaction measures, quality metrics and assesses performance standards based on the customer’s requirements.
• Access internal and external expertise to provide the customer with counsel on government import, export, and product requirements; provides advice on other logistics matters.
• Coordination, analysis and presentation of data for key performance indicators (KPI’s) and service quality indicators (SQI’s) for top and mid-tier customer service.
• Maintenance of standard operating procedures (sop’s), preparation of quarterly business review (QBR), with top and mid-tier customers.
• Generate special manual reports to meet customer’s needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit
• Monitor, address, and delegate all iServe Cases
• Responsible for EDI implementation projects
• Responsible for IT projects related to customer
• Responsible for lane development
• Responsible for meeting KPI goals set by customer

The incumbent(s) of this position is expected to perform all other related duties as assigned.

• Bachelor’s degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.
• A high standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.
• Bachelor’s degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.

• A high standard of performance to promote quality both internally and externally.Demonstrated project or account management skills.

• Preferred Qualifications: This position will report to an on-site Customer Facility located in Austin, Texas.

• Bachelor’s degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.
• A high standard of performance to promote quality both internally and externally.
• Demonstrated project or account management skills.
• Bachelor’s degree or equivalent preferred
• Must have five (5) years experience in international freight forwarding in the broad range of operations and/or sales services activities
• Strong communication skills (oral and written) to organize ideas and to make clear, logical and persuasive presentations.
• Must be familiar with ocean, air, warehouse and surface transportation procedures.
• Strong interpersonal skills to develop and maintain effective relationships with the customers managers and supervisors, correspondent brokers and internally.
• A high standard of performance to promote quality both internally and externally.Demonstrated project or account management skills