Key Account Specialist - VRM (Part-time, 9-12 month FTC/Secondment)

at  Motability Operations

ABOUT YOU

• You must be prepared to work to challenging targets based around sales growth and accountable productivity stats & meeting project deadlines
• You must have the tenacity to challenge customers and be pro-active in finding ways to develop engagement in your customer portfolio
• You need to show that you can be persuasive and influential, especially with your customer portfolio
• You love talking to people, being constantly challenged, working as part of a team, and finding ways to overcome barriers and objections
• You have experience of a phone-based role, ideally (but not essentially) managing a portfolio of customers
• Ideally you will have previous B2B account management or sales experience, motor trade experience is an advantage but not essential
• You will need to be organised, determined, and resilient
• You will have an interest in understanding sales more, and what motivates customers to buy
• You’ll have a good understanding of how to organise and structure your day, without having a rigid structure already made for you. You should also have a very good understanding of how to communicate very clearly with customers over the phone and be able to deliver a difficult message
• You will be good at using questioning techniques and the ability to build strong relationships
• You will thrive on being part of a close-knit team and keen to help and support others

WHAT WE DO

We lease a wide range of tailored mobility solutions to people who receive of one of the Government’s qualifying mobility allowances. Our customers choose a car, Wheelchair Accessible Vehicle (WAV), scooter or powered wheelchair that best suits their needs. We take care of their insurance, breakdown, servicing and more, as part of our worry-free package.
At the end of the lease, our customers can exchange their vehicle for a brand-new model. Each year we sell and move around 200,000 cars. This makes us the largest supplier of single-source vehicles back into the used car market.
The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10.

Motability Operations are currently recruiting for a Key Account Specialist to join our team in Bristol on a 9-12 month secondment/FTC covering a period of maternity leave. Reporting into the Customer Development Manager and working alongside the mfldirect Relationship Manager team the key responsibility of this role is to manage a portfolio of established high-volume buyers engaging with our online sales platform, mfldirect.co.uk.
As a Key Account Specialist, you will be responsible for all aspects of account management including the delivery of condition related claims outcomes, credit increase applications and general account enquiries. You will also be involved in the generation and distribution of bespoke reports across your portfolio. Your customer base is typically our larger buyers including the large PLCs, large regional franchise dealer groups and large national independents.
The hours for this role will be 29-hours per week and we are happy to discuss the most suitable working pattern for you at interview.
It is the role of the Key Account Specialist team to maintain their purchasing volumes and look for opportunities to increase sales volumes where appropriate and improve account efficiency. This work will be in conjunction with the Relationship Manager team and activity will be directed through Targeted Calls.
You will also be required to offer best-practice training to help create strong, efficient and engaged relationships across mfldirect. All office sales teams are responsible for taking inbound customer enquiries and part of your role will include taking these calls and offering first point resolution wherever possible.
It is important to understand that this is an account management role and therefore there are multiple productivity targets to be met including call quality. You will be supported by an ongoing support programme.