Key Accounts Manager

at  Bluespec Holdings

COMPANY PROFIT

• Cultivate existing and recruit new clients to utilise First assist’s services.
• Develop, document, and implement agreed processes.
• Ensure Contact Centre Agents are equipped to provide superior service thereby encouraging the development of Key clients.
• Prioritise and react to email escalations accordingly.
• Attend monthly operations and quarterly reviews and any other adhoc meetings and provide feedback on Key Accounts.
• Improving and maximizing service delivery by means of initiative and innovation (problem solving and improving service delivery to clients).

CRITICAL EXPERIENCE:

• 2 years Key Accounts Management
• Ideally motor industry experience and/or Short-Term Insurance
• Proven track record of strong problem solving and communication capabilities.
• Proven track record of working under pressure
• Customer service

MINIMUM EDUCATION:

• Matric - ideal

TECHNICAL (SYSTEMS) KNOWLEDGE REQUIRED:

• Microsoft suite – advanced
• Dreamtec - ideal

Provide a superior service to Key clients with a view to maintaining current Key accounts.