Key Accounts Manager Global Grade 12

at  Barloworld Equipment

KEY OUTPUTS

• Accountable for a portfolio of key accounts.
• Achieves assigned account objectives.
• Establishes and maintains strong, long-term customer relationships.
• Leads solution development and innovative efforts and ideas as identified and developed in conjunction with the Customer service team (CST) and regional BWE operations in order to meet customer needs.
• Handles complaints and problems in a timely and effective manner with the support from Account Managers.
• Meets account performance objectives and customer expectations.
• Growth in new and potentially significant customers.
• Achieves account performance metrics
• Relevant reporting.
• Effective business development, customer relationship management
• Proactively leads an account planning and execution process for the portfolio of key accounts.
• Communicates with significant customers on a regular basis and responds to specific queries.
• Coordinates the CST activities in order to meet account performance objectives and customer expectations.
• Identifies and approaches new and potentially significant customers.
• Monitors accounts performance metrics and prepares relevant reports

Please refer the Job description for details