Key Accounts Manager

at  Goodlord

London (Hybrid) - Aldgate office 2 days per week, 3 days remote/WFH
Note: during probation this will be 3 days in office and 2 remote

WHAT WE NEED FROM YOU:

• Proven Track Record: Demonstrate a history of meeting and exceeding targets and KPIs related to customer growth, retention, and upselling in previous roles.
• Organised and Target-Driven: Exhibit strong organisational skills with the ability to prioritise effectively, manage multiple accounts, and meet deadlines while achieving growth objectives.
• Commercial Acumen: Show a strong commercial mindset with experience in consultative selling, upselling, and driving feature adoption.

• Adaptability and Resilience: Handle interactions with high-level decision-makers and busy salespeople with confidence and flexibility, tailoring your approach to different personalities and schedules.
  What’s in it for you:

• Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!

• Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
• Unlimited holiday and flexible time off (subject to passing probation & fair usage policies): we encourage Goodlordians to make use of their unlimited time off to enjoy the world, recharge, and reboot. We also offer time off for volunteering and training, so you can give back to the community and pursue your passions
• Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals

Reporting directly to the Enterprise and Key Accounts Team Lead, you will be responsible for managing Goodlord’s largest accounts and driving growth through strategic upselling and retention initiatives.

• Manage High-Value Accounts: Take ownership of a portfolio of Goodlord’s largest and most strategic accounts, focusing on maximising growth opportunities and delivering exceptional value to our clients.
• Achieve Targets and KPIs: Work towards defined targets and KPIs for revenue growth, customer retention, and upsell success. Consistently meet or exceed these metrics through strategic account management and sales tactics.
• Build and Cultivate Relationships: Develop and maintain high-quality relationships with decision-makers, key influencers, and users within client organisations. Utilise these relationships to understand their needs and drive product adoption and longer-term contracts.
• Strategic Upselling: Identify and capitalise on opportunities to upsell additional product features and longer contracts, leveraging your understanding of customer needs and market dynamics