Key Accounts Sales Manager

at  Novus Holdings

JOB DESCIPTION

• Manage a portfolio of existing client accounts, maintaining strong relationships and ensuring a high level of customer satisfaction.
• Develop and implement strategies to grow revenue within assigned accounts, identifying opportunities for upselling, cross-selling, and new business development.
• Serve as the primary point of contact for clients, addressing any questions, concerns, or needs, and providing regular updates on products, services, or changes.
• Negotiate contract terms and conditions to close sales deals, ensuring mutually beneficial agreements.
• Monitor and report on sales metrics, providing accurate forecasts and performance analysis to support decision-making.
• Work closely with other departments (e.g., finance, customer support, product development) to ensure smooth service delivery and resolve any issues that may arise.
• Stay updated on industry trends, competitors, and market conditions to identify opportunities for growth and keep the company ahead of the competition.
• Develop strategies for maintaining high customer retention and satisfaction, implementing feedback mechanisms to improve the client experience.

EDUCATIONAL REQUIREMENTS

• Bachelor’s degree in business, Marketing, Sales, or a related field.

EXPERIENCE REQUIREMENTS

• 6+ years of experience in sales, key account management, or customer relations.
• Proven track record of meeting or exceeding sales targets.

SKILLS AND COMPETENCIES

• Experience in the industry relevant to the company’s products or services.
• Familiarity with sales strategies and methodologies.
• Analytical skills to understand sales metrics and identify improvement areas
• Excellent communication and negotiation skills.
• Ability to build and maintain relationships with clients at all levels.
• Strong organisational skills and attention to detail.
• Proficiency in Microsoft Office.
• Ability to work independently and as part of a team.

• Manage a portfolio of existing client accounts, maintaining strong relationships and ensuring a high level of customer satisfaction.
• Develop and implement strategies to grow revenue within assigned accounts, identifying opportunities for upselling, cross-selling, and new business development.
• Serve as the primary point of contact for clients, addressing any questions, concerns, or needs, and providing regular updates on products, services, or changes.
• Negotiate contract terms and conditions to close sales deals, ensuring mutually beneficial agreements.
• Monitor and report on sales metrics, providing accurate forecasts and performance analysis to support decision-making.
• Work closely with other departments (e.g., finance, customer support, product development) to ensure smooth service delivery and resolve any issues that may arise.
• Stay updated on industry trends, competitors, and market conditions to identify opportunities for growth and keep the company ahead of the competition.
• Develop strategies for maintaining high customer retention and satisfaction, implementing feedback mechanisms to improve the client experience.