Key Lead (Full-time)

at  Knix

Knix is an award winning direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel space. With stores across North America and over 2 million customers, we are revolutionizing the retail industry with our best-in-class customer experience and products. Come join us if you are looking for a purpose driven and authentic career!
We are looking for a Permanent Full-time Key Lead who will create a comfortable and uplifting environment for customers as they explore the store and Knix’s product line. Actively listening to their needs and preferences, you expertly guide the customer experience from greeting to fit to purchase. You are passionate about coaching and mentoring others you work with and are not shy about giving and receiving feedback. You set goals and you see them through. You are intuitive, enthusiastic, and able to leverage your love for Knix to drive sales goals and enhance customer loyalty.
Knix is one of the fastest-growing companies in Canada! This is a fantastic opportunity to do meaningful & impactful work and to be part of an organization that is empowering people everywhere!

QUALIFICATIONS:

• 2+ years’ experience in a retail and/or customer service environment
• Previous experience in a lead or senior role is preferred
• Passion for creating exceptional customer experiences.
• A warm demeanour with a “get it done” approach.
• Resourceful with a keen ability to resolve customer issues.
• An affinity for our product line, and a belief in the Knix mission!

ELIGIBILITY REQUIREMENTS

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Please refer the Job description for details